Careers @ Urban Ladder

Overview
Work
People
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Just work your magic.

Great people. Exciting work. Rare opportunities to explore and grow. Meaningful rewards. A culture that thrives on fun, creativity and independence. No wonder our people are saying, 'Magical careers? Made real @ UL' .

  • What makes your day magical? For starters, you’ll do something new! Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing or customer service, our work is always new, challenging and up-to-the-minute. Read more about Work @ UL.
  • Then, you’ll take to flight, instead of learning to walk We’re an award-winning digital start-up. You’ll learn three times more in one year with us than anyplace else. Read more about Opportunities @ UL.
  • You’ll do all this among friends No ‘workforce’. Just friends. Hop over to the person next to you and ask for help. Chances are you’ll get more than help. You’ll get some great ideas! Read more about People @ UL.
  • And at the end of the day, we’ll make sure you let your hair down! And what better way to do it than with loads of food and some foosball action! We also manage to squeeze in a bit of yoga! Read more about Life @ UL.

No cookie cutter careers.

Magical Careers begin with great work that doesn't come with boundaries. Here’s what you can expect when you work @ UL.

  • Online furniture is a brand new space that’s just taking off with a bang. You’ll be the one leaving the rest of the world in awe!
  • We are always thinking about how we can delight our customers! And they love us for that! See our Customer Stories here.
  • If you are super detail-oriented, this is the place for you. “Excellence in every small thing we do” is a value we live by.
  • And we believe in having a strong sense of honesty and ethics in whatever we take up.

A bit more on the teams that run the show!

Engineering

Sourcing

Operations

Marketing

Customer Service

We believe in creating great user experiences through really strong technology platforms. After one year in business, we migrated the storefront to a completely new platform to improve performance & programmer productivity. We’ve rolled out a Mobile app for our delivery teams to make the process smoother. And oh, we recently launched a Wardrobe app for building customized versions of the Urban Ladder wardrobe!
“Every week in UL is 5 days of adventure and fun. On the professional front UL has given me opportunities to learn various technologies across platforms be it mobile/web. My biggest achievement is programming the entire back-end for an Android app.”

- Amrita Koley, Developer

“It's been fantastic journey so far in UrbanLadder.It is great opportunity to learn and translate that learning into action rapidly. I think UrbanLadder is best path to climb on career ladder. Apart from work I like flexibility and fun @UL”

- Vijay Yadav, Developer

The Wardrobe app is as close to the physical experience of getting custom-built furniture from a carpenter as it can get online. Read more: Behind Urban Ladder’s $21M round: a sneak peek at ‘wardrobe configurator’ at http://www.techinasia.com/urban-ladder-21-million-funding
We’re striving to disrupt the traditional Indian furniture manufacturing ecosystem to create high quality products at scale  by constantly innovating on quality processes and leveraging technology. Over 60% of our products are designed grounds up. Our first filter for product selection is whether we would want to own these products ourselves!
“Love the work culture, product that we’re fair to people, proud that we’re not afraid to experiment, proud that we’re changing things, and proud that while doing all this, we don’t forget to poke fun at each other”

- Rahul Jagannathan, Category Manager

“Looking at some Urban Ladder products at my home, my neighbour said – “Wow! Where did you get such products from ? I wonder who selects these products” – I felt proud thinking “ I’m part of that”

- Sneha Roy, Category Manager

“Great to work with, well coordinated bunch of guys. Very creative, I think they infuse some much needed inspiration to the furniture industry in India”

- Aashir Valia, Director, Furniture Manufacturing Concern

“The Latt Bench is our favourite place to sit & watch Bangalore rains, to do the homework, to sit down and read a book for adults & babies alike at home!.Thank you UL!”

- Padmamanasa, Customer

We hold a high bar for customer experience, and safe and hassle free delivery is one of the most important parts of it. Each product is personally delivered and installed by Urban Ladder’s own logistics team.
“Working in UL Ops team is challenging yet extremely exciting experience. Solving complicated but interesting puzzles with a highly committed and driven team makes this journey all the more fun-filled and desirable.“

- Nilesh, Manager-Operations

“My experience at UL has been exhilarating with loads of fun, travel and challenging assignments, inculcating a sense of pride and nurturing an outgoing spirit in me. The fact that I look forward to go to office daily sums it up all.“

- Anuj Gupta, Intern- Operations

“It is attention to detail that has helped it strike a chord with customers. For instance, when its delivery team makes an installation, they unpack and check the furniture, install it neatly and clean the house. The company has laid down standard operating procedures for loading and unloading.” - Customer “I would especially like to thank Arif, in Pune, who has made delivery, follow-up etc such a pleasure. He's come personally with his team, set up our furniture in the right place, and taken such pride in his work.”

- Customer

“Everyone makes mistakes, but it all comes down to taking responsibility of the same and improve it, I am glad the Urban Ladder teams understands this well and acts accordingly to the customers need, I'm sure with these ethics UL will someday go global.”

- Customer

We are seen as the pioneer of Facebook marketing in the Indian e-commerce space. We were the first to leverage the Facebook newsfeed extensively to reach our audiences. The team takes great pride in its trademark style of banners and communication which is widely appreciated by customers and fans alike. With an eclectic mix of left and right brained folks, the UL marketing team is a fun place to pick up essential marketing skills – both digital and offline.
“Urban Ladder has been a fantastic learning ground for me. Three things that I love about UL - is the culture of experimentation, freedom to make decisions and complete ownership of your initiatives.“

- Nikhil, VP (Marketing)

“It's great to be part of a team that's super-creative and super-analytical in equal parts.“

- Anand, Senior Analyst

“You are one of the biggest success stories on Facebook and the perfect example of how Facebook should be used to build and scale as a marketing channel. Our other clients are always keen to learn how UL gets the maximum out of Facebook.”

- Client Partner, Facebook India

The online furniture company has earlier created brand value and recall with its Facebook advertising. It also uses other digital media such as Google advertising, retargeting and email marketing to reach its customers.
Going the extra mile for our customers is not an exception, but a culture within the Customer Service team and the company as a whole. Be it sending temporary beds in time for a newly married customer who ordered the bed late or to allow the customer to experience a product before paying for it, we believe it is the right thing to do!
“I love the work culture at UL. And within the customer service team. I don’t just come to office to work! I come in to learn new things.“

- Bala, UL Buddy

“Great emphasis on ownership . Lots of freedom to take decisions regarding issues facing customers. I like that we can share new ideas without any reservations.“

- Yukti, UL Buddy

“I conduct customer service training programs and mentioning you guys as an example has become a common norm for me”

- Vaishnavi Viswanathan, A trainer

“Aside from great products, your amazing customer service is what has drawn me back. And a great experience deserves to be shared :-) Thanks for making me super happy.”

- Austin Fernandes, Customer

“There is a story behind a sofa choice, a tale behind choosing the right bed, a good bookshelf or a great lamp. We are lucky to be entrusted with something this precious”

Urban Trivia

We have no 'workforce', just really great people!

Cookie bakers, Analytics Gurus, Compulsive PJ vending machines, Competent quizzers, Social (media) butterflies, Foosball champs, karaoke enthusiasts and fashionistas – we’ve all sorts @ UL.

Our folks come from diverse backgrounds with world class experience.

Take a look at our Linkedin profile to know more about our all-star team!

People image3

Urban Trivia

The only thing we take more seriously than furniture is fun!

Magical careers are incomplete without those deep debates over coffee and all the playful banter! Here’s a glimpse of Life @ UL.

  • We think of fun at work as a way of life! Join us if you like making people laugh - and laugh along with them!
  • Food binds us. More than anything else. If you can cook or bake, we like you already. =)
  • But we also like to stay fit. There’s yoga, annual health checks and ‘fruit @ four’ every single day!
  • And for your weekly dose of adrenaline rush, head to the football field with the boys!
  • Though @ UL, the real deal is Foosball! The action at the table is proof positive that we are a fast-paced company!
  • Some of us like to dance. Some prefer to sing along. But we ALL enjoy being just a little crazy!
Life image 9

Urban Trivia

Take a look at the roles we are currently hiring for.

Sales Consultant- Retail

Urban Ladder is India's most loved home decor brand. UL is planning to expand pan-India into experience centers which will be UL’s take on offline retail. These experience centers will provide an immersive brand and product experience to help customers visualize, inspire and touch & feel our products.

We are looking for smart and driven Design Consultants (D’Cons) to assist the customers who come to the experience center to help them get a great UL brand experience. The experience center D’Cons team will work together to provide the best retail experience for customers in India and help enable them to decide on the UL products that fit their requirements.

Role Responsibilities

  • Be the customer champion: Work with the customer, understand their requirements, and give them the best solution for their home
  • Be the brand champion: Work closely with the UL core team and illustrate and implement brand values, brand attributes inside the store every single day
  • Inspire the customer: Ability to dream along with the customer to provide a beautiful home to them + ability to imagine their space
  • Expert on the product: Ability to answer questions on materials, products, categories, situations, requirements etc. from the customer (specific to kitchens / wardrobes - be an expert in advising materials / configurations of the product)

Profile Requirements

  • Ability to understand customer requirements clearly and suggest solutions that can convert the customer by giving them the confidence on the person + brand UL
  • Great command of communication / language (English + one vernacular at least)
  • High energy, cheerful person + Ability to smile always despite the situation / time
  • Has interacted with customers over phone / live / email etc.
  • Empathy for people and situations; highly approachable person
  • Honesty and transparency in communication; shows warmth in interactions
  • Extremely hard-working and committed to the cause / values / vision of UL
  • Love for beautiful homes, and all things beautiful; a love for aesthetics
  • Willingness to learn rapidly + Ability to consistently make things better
  • Ability to use technology effectively + Ability to use apps / tools to design

Apply Now

Relationship Associate

Love to solve problems? Love answering questions patiently? Love talking all day? :) If your answer to all the above questions is a resounding yes, we want to listen to you. Hopefully forever! We are looking for fun, committed people for our Client Servicing Team based in Bangalore.

Role

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time.

Let's be honest. Client servicing isn't easy and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.

Requirements

And you should (be)

  • possess great written communication (No SMS language, please)
  • willing to answer calls, email and chat and be open to learning to use other new channels or processes
  • willing to be an excellent customer advocate internally and stand up for what's right by the customer
  • willing to work fast and be flexible with work timings/schedule and availability.
  • have knowledge of and be an active social media user
  • Ecommerce and hospitality experience is a huge bonus
  • Freshers are more than welcome.
  • Willing to work on Saturdays (from home, albeit!) and from 10 AM to 8 PM (don't worry, we won't ask you to do this without a break or from office, even post 6 PM)

Apply Now

SDE II / Senior UI Web Developer

Role: UI Web Developer
Location: Bangalore
Experience: 2+ year

Company Information

Urban Ladder is a tech powered omni-channel furniture and home decor brand. With an online presence spanning 75 cities across India and multiple stores in Bangalore, we have grown to be one of India’s most loved consumer design brands. We’re looking for passionate, driven engineers to join our tech team in Bangalore.

Role and Responsibilities

We are looking for talented JS and CSS developers who can help us build the next generation of our web presence. Take a look at what we have been up to by looking under the hood of our mobile website: www.urbanladder.com.

We are looking for developers who believe in clean, performant, and secure code. Over the past couple of years, our small team of frontend engineers has invested a lot in shipping code which adheres to our style guides and stringent code review process. We are looking for skilled developers who can leverage and evolve this ecosystem to deliver high quality features in a fast-paced environment.

You Will:

  • Work on modern application stack (ES6/7/8, React, MobX, Redux, etc.) to build experiences matching our design philosophy.
  • Build products such as desktop & mobile browser apps, hybrid mobile apps, browser plugins, etc. for various platforms.
  • Build reusable frontend libraries e.g. Analytics and SSO.
  • Help with writing the next generation of our legacy systems.
  • Work on productive code bases while further improving our internal style guidelines and code review processes.
  • Contribute to building a thriving, mutually helpful developer ecosystem.
  • Occasionally try your hands at things outside your comfort zone (backend, native mobile, etc.)

If you think this is something that’ll make you get out of bed everyday, read on to see what you need to land this role.

Need to have:

  • Proficiency in vanilla JavaScript, CSS3, HTML5, and hands on experience with commonly used as well as newer patterns, concepts, and tools.
  • Basic understanding of Data Structures, Algorithms, and Design Patterns to write efficient JS code.
  • Strong understanding of frontend performance beyond network performance (e.g. Rendering and Scroll Performance).
  • Strong understanding of general web concepts like HTTP APIs, HTTP/2, and Security.
  • Understanding of major browsers (including that on mobile) and special considerations required for each.
  • An eye for design and another for details.
  • Strong analytical, problem solving, and troubleshooting skills.
  • A strong ability to quickly learn new technologies and to keep yourself updated with the latest in frontend tech.
  • Drive, curiosity, and a passion for doing the right thing.

Good To Have:

  • Proficiency in React or comparable technologies e.g. Vue.js or Angular.
  • Experience with Node.js and frameworks like Koa or Express.
  • Experience with popular frontend tools e.g. Webpack, Babel, Rollup, Parcel, TypeScript.
  • Experience with testing frameworks like Jest, Jasmine, or Nightwatch.
  • A strong understanding of analytics and a data driven approach to product development.
  • Strong understanding of concepts like SEO, Analytics, A/B testing, CI/CD tools, Unicode, etc.
  • Ability to withstand harmless pranks that occur with unerring frequency.

More About Tech @ Urban Ladder:

  • We are a lean and nimble team of engineers.
  • We are language agnostic and believe in working with the best tools for the job.
  • We are strong proponents of devops culture and have automated a lot of processes for efficiency and productivity.
  • We have an excellent learning environment for people who want to grow at an accelerated pace. Moreover, engineers routinely participate and drive design discussions, tech demos, and tech talks.
  • We encourage open source contributions from team members and are open to open sourcing things we build.

Apply Now

SDE II / Senior Backend Engineer

Location: Bangalore

Experience: 3+ Years

Education: Bachelors or Masters In Engg

Company Information:

Urban Ladder is a leading omni channel furniture startup based out of Bangalore that aims to provide a curated destination for home solutions, to help the urban Indian build well-furnished, beautiful homes

Urban Ladder is backed by top tier venture capital firms Sequoia Capital, Steadview Capital, SAIF Partners and Kalaari Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder

We are looking for a backend developer to help us design and build the next generation of microservices and applications that will drive our growing business. You will become an integral part of our world-class team of backend engineers that develop systems, microservices and APIs that (1) Power our client platforms such as UL.com, Apps, Design Partners, Affiliates (2) Help us build 1st of their kind novel omni channel experiences as well as (3) Drive supply chain excellence through our in-house logistics arm. While we are a technology agnostic team, a lot of our current systems are powered by RoR with MySQL backend, Elasticsearch, Redis, Beanstalkd, some amount of Java and Go and a web platform that is being transitioned to React and Node.js

We have a full blown CI system in place for building and deploying our apps and there are a plethora of internal tools written to automate everything from resource deployment to migration allowing developers to focus most on what they love doing; we are strong proponents of engineering excellence.

Primary Skills and Functional Experience:

  • Strong analytical, problem solving, and troubleshooting skills
  • Strong foundation in computer science fundamentals: data structures, algorithms, and coding
  • Strong ability and eagerness to quickly learn new technologies
  • Strong object-oriented programming skills
  • Good understanding of common design patterns and principles
  • Passion for code quality and attention to detail
  • A “go-getter” attitude with oceans of optimism, humility and self-motivation

Desired Skills and Functional Experience:

  • Advanced level experience with Ruby on Rails, RSpec, and Cucumber
  • Experience designing and building RESTful web APIs
  • Understanding of major browsers and the special considerations required for each
  • Strong experience in relational database and SQL
  • Familiarity with NoSQL databases, Distributed Caches and Data-Grids
  • Experience with Git

Apply Now

SDE II / Senior iOS Developer

Role: IOS Developer

Location: Bangalore

Experience: 2+ year

Education: Bachelors or Masters In Engg.

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Our flagship catalog app has been downloaded millions of times and all versions have a rating above 4 consistently. We take great pride in the stability and the ease of use that our app offers to our customers. Other than our flagship app we have developed a SceneKit based 3D app for our wardrobe category which allows our customers to visualize their homes with our furniture in real time with complete editing and customization capabilities. We are also working on Unity based VR solutions to make our customers’ experience more immersive and give them an even better visual representation of their space.

We have a full blown CI system in place for building and deploying our apps and there are a plethora of internal tools written to automate everything from resource deployment to migration allowing developers to focus most on what they love doing.

Primary Skills:

  • Proficiency in Swift
  • Deep understanding of iOS app architecture and system behaviour
  • Deep understanding of iOS frameworks
  • Good knowledge of available third party frameworks and libraries
  • Understanding of Apple’s design principles and interface guidelines
  • Strong analytical, problem solving, and troubleshooting skills
  • Strong ability and eagerness to quickly learn new technologies
  • Ability to collaborate with cross-functional teams to define, design, and ship new features

Desired Skills and Functional Experience:

  • Experience working on one or more iOS apps that are available on App store
  • Solid understanding of the full mobile development life cycle
  • Familiarity with RESTful APIs to connect iOS applications to backend services
  • Knack for benchmarking and optimization
  • Experience with Git
  • Acumen for mentoring and growing team members
  • Experience with SceneKit/Unity is an added plus

You should apply if:

You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You enjoy interacting with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You are deeply committed to contributing to open source. Building platforms and features that deliver disproportionate business outcomes and delightful customer experiences excites you.

Apply Now

Software Developer in Test / Senior Software Developer in Test

Location: Bangalore

Experience: 3+ years

Education: Bachelors or Masters In Engg.

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

Urban Ladder is looking for Software Developers in Test (SDET) for its rapidly growing Technology team in order to build the next generation of services and applications that will drive our growing business. As an SDET, you will be a strong advocate for quality on the scrum team and assist in the planning, design, and verification of user stories. You will promptly identify and escalate defects, work with cross functional product teams to isolate problems, and track the issues to complete resolution. You will validate that user stories meet acceptance criteria and have sufficient automation in place. You will write automated tests for the service APIs and the frontend UI and advance best practices such as correct prioritization of exploratory tests and creating a robust and maintainable regression test suites

Primary Skills and Functional Experience:

  • Skilled at creating and executing test plans
  • Good understanding of software development best practices
  • Passion for finding bottlenecks and thresholds in existing code
  • Demonstrated skill in testing enterprise distributed systems
  • Excellent troubleshooting skills to root cause complex issues
  • Passion for product quality and attention to detail
  • Demonstrated skill in using coding standards and being an active participant in code reviews
  • Strong ability and eagerness to quickly learn new technologies
  • Strong time management skills with a history of meeting commitments
  • Excellent verbal and written communication skills

Desired Skills and Functional Experience:

  • Should have good experience on bug tracking & test management tools
  • Good understanding of operating systems, databases and networking protocols
  • Understanding and demonstrated use of Ruby, Ruby on Rails, RSpec etc.
  • Good working knowledge of Linux
  • Demonstrated skill using Git
  • Knowledge of performance and scalability test approaches and automation

Role and Responsibilities will include:

You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You will interact with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You will be involved in defining compelling new features, supporting innovative and intuitive user interfaces, and implementing core application logic. You will work closely with other engineers and different groups across Urban Ladder.

As Software Development Engineer in Test (SDET) at Urban Ladder, you will design test specs and create test strategy for new and existing features, including the RESTful and SOAP APIs of our services. You will create, prioritize, and organize test cases into logical suites for both automated and manual execution. You will define test framework requirements and develop modules to automate feature test cases. You will automate test cases using frameworks for functional, performance, and stress tests. You will also create automated test tools to reduce manual test execution time. You will execute test cases and report results after initial creation. You will execute and monitor results of automated suites within our CI infrastructure, work with other engineers to increase manual and automated test coverage, research evolving test and automation trends. You will utilize test and development best practices, patterns, and processes within the engineering team. You will participate in Scrum for assigned projects, and work closely with Development to define, research, correct, and retest defects. You will represent testing needs in software requirements and design review inspections. You will research technical advancements to improve testing for new or existing products.

You will continuously discover, evaluate, and implement new technologies to maximize testing efficiency. You will frequently contribute to open source software and give back to the community (https://github.com/urbanladder).

Competencies required for Success in This Role

  • Customer Focus
  • Quality of Work
  • Problem Solving
  • Ownership & Drive
  • Collaboration and Teamwork
  • Creativity and Innovation

Apply Now

Senior DevOps Engineer

Location: Bangalore

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

We are looking for a backend developer to help us design and build the next generation of microservices and applications that will drive our growing business. You will become an integral part of our world-class team of backend engineers that develop systems, microservices and APIs that (1) Power our client platforms such as UL.com, Apps, Design Partners, Affiliates (2) Help us build 1st of their kind novel omni channel experiences as well as (3) Drive supply chain excellence through our in-house logistics arm. While we are a technology agnostic team, a lot of our current systems are powered by RoR with MySQL backend, Elasticsearch, Redis, Beanstalkd, some amount of Java and Go and a web platform that is being transitioned to React and Node.js

We have a full-blown CI system in place for building and deploying our apps and there are a plethora of internal tools written to automate everything from resource deployment to migration allowing developers to focus most on what they love doing; we are strong proponents of engineering excellence.

We are looking for a highly motivated self-starter to be a valuable member of our DevOps team to help us build and scale our platform.

You should be able to

  • Automate routine functions
  • Be responsible for uptime and availability of the site and other internal support structure
  • Configure and build tools for monitoring, metrics and alerting
  • Decide on why a particular technology should be there in the system or why it should be removed. 
  • Be able to administer & manage Windows environments
  • Inject a strong sense of DevOps into the engineering culture

Nice if you

  • Can breakdown complex systems into simpler things and thus help in right-sizing the architecture
  • Have awesome soft skills to harvest the team's creative ideas and convert them to the benefit of DevOps.

You Must

  • Know good part of Unix/Linux
  • Know how to script in bash/perl/awk/python
  • Be able to write mindbogglingly awesome MySQL queries and optimize MySQL
  • Know the basics of networking, know how to debug if things go south
  • Be at least 2 years experienced in a similar role
  • Have played around AWS extensively

Apply Now

Store Manager

Urban Ladder is India's most loved home decor brand. UL is planning to expand pan-India into experience centers which will be UL’s take on offline retail. These experience centers will provide an immersive brand and product experience to help customers visualize, inspire and touch & feel our products.

We are looking for smart and driven Store Managers to assist the customers who come to the experience center to help them get a great UL brand experience. The Store Manager at Urban Ladder's first Experience Center will play a leading role in helping us lay the foundation of our first retail venture. The service at the store, the overall customer experience and store management will be part of the Store Manager's responsibilities. The Store Manager should be able to build a team of exceptional Sales Associates for his/her store, instil world-class service values in the team, ensure that the right processes are created and sustained through the growth phase. The Store Manager will also hold the major responsibility of the revenue from the store he/she manages.

Role Responsibilities

  • Understand and live UL's mission and values, extend the vision through the experience center and the team
  • Manage the daily operations at the store including customer experience, escalations, revenue and people related responsibilities
  • Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the experience center consistently meets/exceeds our revenue targets and exudes our brand experience.
  • The Store Manager will also be responsible for maintaining inventory, coordinating with the Operations and Sourcing teams for inventory and product related feedback and issues
  • To work with the Training Team on identifying training needs and work towards building a motivated team at the experience center
  • * This requires working on Saturdays / Sundays

Profile Requirements

  • Store and people management experience is mandatory
  • Great command of communication / language (English + one vernacular at least) Ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly
  • High energy, cheerful person + Ability to smile always despite the situation / time
  • Has interacted with customers in previous roles
  • Empathy for people and situations; highly approachable person
  • Honesty and transparency in communication; shows warmth in interactions
  • Extremely hard-working and committed to the cause / values / vision of UL
  • Love for beautiful homes, and all things beautiful; a love for aesthetics
  • Willingness to learn rapidly + Ability to consistently make things better
  • Ability to use technology effectively + Ability to use apps / tools to design

Apply Now

Retail/Store Planner

Role: Planner

Location: Bangalore

Experience: Overall 8+ years in store/retail planning

Education: MBA/Graduate/Post Graduation

Company Information:

Urban Ladder is a leading online furniture and home décor company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture and home decor company

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder. In 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Primary​ ​Skills​ ​and​ ​Functional​ ​Experience:

  • Envisage & Design the Store’s look & feel, Brand presence in-store, Zoning, Layout, Price, Communication, Educative elements for Consumer experience
    • Design & Execute Store Design Guidelines capturing the above detailing by coordinating with Architects and Interior Designers
    • Analyzing past sales figures/trends to anticipate future product
    • Devising optimum stock levels to minimize unnecessary stock holdings
    • Liaising with the store manager(s) and interior designer(s) to ensure the products presentation ensure superior customer experience
    • Evaluation of proposed retail environments for operational compliance to include but not limited to stock and merchandise handling, loss prevention and store operations.
    • Work in conjunction with construction and other departments in all phases of the project from inception to completion
  • Devising a merchandising plan using the above
    • Communicating the merchandising plan to the buyer, who can then decide what products, styles, colours etc. to purchase from which suppliers at what
  • Devising a contract for the suppliers, including quality control, accuracy and flexibility, which is done throughout the season, including but not limited to contracts for fixture plans, slot wall and floor plans, reflected ceiling plans, merchandise plans - any document that influence or outlines the intent of the Store Design
  • Lend Store Design expertise as well as Contract drafting support in ongoing Store Projects like new stores openings, remodeling and expansions, department expansions, refurbishment projects and resets.
  • Maintain records, drawing, reports, contract copies, communications as necessary
  • Visit sites as required, to ascertain all field conditions that will impact the architectural design phase.
  • Conducts field inspections of interior finishes as required, to verify compliance to client retail specifications.
  • Responsible for keeping current on computer network system and related peripherals

Desired​ ​Skills​ ​and​ ​Functional​ ​Experience:

  • Minimum a degree in Architecture, Interior Design, and Industrial Design related field or equivalent of two years’ experience in Store Planning
  • Ability to analyze large amounts of data and identify key trends and variances.
  • Gather, summarize, prepare and analyze store specific unit data.
  • Expertise and understanding of Microsoft Excel: Specifically pivot tables and v-look up.
  • Microsoft Word and PowerPoint.
  • AutoCAD

Competencies::

  • Analysis and Judgment
  • Strong Interpersonal Skills
  • Adaptability
  • Initiative
  • Strong written communication skills.
  • Planning and Organizing
  • Drives Results

Interested? Send us your resume to   jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

If there are no open requirements that fit your profile but you want to make a difference and be part of an exciting journey, kindly do email us at jobs@urbanladder.com with a link to your profile / resume as well as a short write-up that really makes us go 'WOW' and call you in for a chat! :)