Help Center

Warranty Related
  • How does the warranty work?

    The warranty is eligible for all types of manufacturing defects in the product. To know the warranty period and warranty terms, please refer to the warranty description on the product page on www.urbanladder.com

    Repair, Replacement or Cancellation of the product under the warranty period is subject to review on the basis of nature of the damage/defect.

    Replacement will be provided only in case the product is non repairable after review with our technical team.

  • What's not covered under warranty?
    1. Damages due to usage of the product beyond its intended use.
    2. Damages in the product due to 3rd party assembly or disassembly.
    3. Damaged in the product due to water or moisture.
    4. Color/shade changed due to direct exposure to sunlight.
    5. Breakages in glass or mirror, torn-off stitches, and marks in the products after acknowledgement of the proper open delivery of the product.