Shedding is common with new wool rugs and will diminish over time. We recommend vacuuming twice a week.
Vacuum regularly to remove dust and prevent it from settling into the fibers.
Avoid direct and continuous exposure to sunlight.
Reverse sides to ensure equal use of both sides(applies to dhurries).
Rug protectors recommended to guard against flattening of pattern, when used under heavy furniture.
In case of a spill, dab the spot with a soft dry cloth. Do not rub the stain.
Do not dry clean or wash carpets.
Professional rug cleaning recommended.
We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:
- Stains on the product(s)
- Stitching inconsistency
- More than a 3% variation in size
Depending on the nature of the defect, and your preference, we will either replace the product or refund the purchase amount. please contact us within 7 days of receiving the product
Please email us at email@example.com. We will attend to your query within two business days.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
For products purchased with a trial period, eligibility for return within that trial period would be that the product would need to be clean and free from any damages along with the availability of the complete original packaging material.
All our rugs are hand woven by adult weavers who are at the top of their artistic game
All rugs are of high quality and distinctive by design
We use first grade hand spun unadulterated yarns
Natural and Vegetal dying technique used
Recommended Combos with Bloomfield Mustard Geometric Polyester 122 X 183 Cm (48" X 72") Carpet