Fabric lamp shades– Use a soft bristle brush and dust the shade in long sweeping motions. To clean the plastic lining of the lampshade, use a soft cloth moistened with water, and wipe.
Paper lamp shades– Simply dust the shade clean with a dry micro fibre cloth.
Wooden lamp base–Wipe the base clean with a dry micro fibre cloth. To restore shine, use a soft cloth moistened a solvent-based furniture polish.
Glass lamp base–Wipe the base with a soft cloth dampened with glass cleaning solution. Buff with a dry cloth to restore shine.
Stainless steel base–Use a soft dampened cloth, dipped in warm water, and wipe down the base. Dry immediately using a soft towel.
Brass lamps–Sometimes the patina that develops from regular use, adds to the character of the lamp. However, if you wish to restore the shine, we recommend using a solution of mild detergent and warm water to wipe the lamp clean. Follow this with a dry, soft cloth, to remove any soap residue. Buff, to restore shine.
We advise against using brass polish, it’s abrasive and its use could scrub away delicate engravings.
We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:
- Stains on the product(s)
- Stitching inconsistency
- More than a 3% variation in size
Depending on the nature of the defect, we will either replace the product or refund the purchase amount. Please contact us within 7 days of receiving the product.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
For products purchased with a trial period, eligibility for return within that trial period would be that the product would need to be clean and free from any damages along with the availability of the complete original packaging material.
We take great pride in all the designs we curate, and partner with the best manufacturers to ensure that the materials we use–be it metal, fabric, glass, or wood–are of the highest quality
All our products also have to pass 3 stages of stringent quality checks. So you only receive a product that scores high on both style and quality.