Helixa Carpet

Made of wool
Indoor use only
Caring for your carpet: Please do not wash this carpet. We recommend professional cleaning. Read more about dos and don'ts under the Care Instructions tab

Shedding is common with new wool rugs and will diminish over time. We recommend vacuuming twice a week for the first 3 months
Vacuum regularly to remove dust and prevent it from settling into the fibres.
Avoid direct and continuous exposure to sunlight.
Reverse sides to ensure equal use of both sides.
Rug protectors recommended to guard against flattening of pattern, when used under heavy furniture.
In case of a spill, dab the spot with a soft dry cloth. Do not rub the stain.
Do not dry clean or wash carpets.
Professional rug cleaning recommended.

We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:

Depending on the nature of the defect, and your preference, we will either replace the product or refund the purchase amount. please contact us within 7 days of receiving the product
Please get in touch with us at 080-46666777 or email us at hello@urbanladder.com. We will attend to your query within two business days.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.

This product comes with zero cancellation charges, until the time of delivery.
Please check the product at the time of delivery. If it is not to your liking or is damaged/defective, you can return it on the spot. Post-delivery, only After Sales services are applicable.
On the off-chance that a defect appears in the product after it is delivered, please reach us on hello@urbanladder.com or 080-46666777. We will assess the damage and get back to you with a solution as soon as we can.
Please note that the above policies do not apply to all pincodes. To see our return policy for your location, enter your pincode in the box above.
You can read our complete terms of sale here

All our rugs are hand woven by adult weavers who are at the top of their artistic game
All rugs are of high quality and distinctive by design
We use first grade hand spun unadulterated yarns
Natural and Vegetal dying technique used

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