Upholstery once stained is difficult to clean. So, please avoid any spills.
Rotate your Mattress
Rotating your mattress lengthwise ensures a longer life for the mattress.
Don't fold your mattress
Doing so negatively impacts construction and life of the mattress.
Don't Smoke in Bed
While some of our mattresses are fire retardant, we don’t recommend smoking on the bed.
Don't use any HARSH liquids
We do not recommend use of harsh chemicals or liquids to clean your mattress.
Don't iron on the Mattress
The ticking and the foam inside will get damaged.
Don't Remove the tag
The warranty will be void without the label.
Avoid Sitting on the Edge
It is advisable to avoid sitting on the edge of the mattress for longer periods since they stress the structure on the edges.
We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:
- Stains on the product(s)
- Stitching inconsistency
- More than a 3% variation in size
Depending on the nature of the defect, we will either replace the product or refund the purchase amount. Please contact us within 7 days of receiving the product.
Please email us at firstname.lastname@example.org. We will attend to your query within two business days.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
We take great pride in all the designs we curate, and partner with the best manufacturers to ensure that the materials we use–be it metal, fabric, glass, or wood–are of the highest quality.
All our products also have to pass stringent quality checks.
So you only receive a product that scores high on both style and quality.
Recommended Combos with Raquel Bonnell Spring Mattress