Shedding is common with new wool rugs and will diminish over time. We recommend vacuuming twice a week.
Vacuum regularly to remove dust and prevent it from settling into the fibers.
Avoid direct and continuous exposure to sunlight.
Reverse sides to ensure equal use of both sides(applies to dhurries).
Rug protectors recommended to guard against flattening of pattern, when used under heavy furniture.
In case of a spill, dab the spot with a soft dry cloth. Do not rub the stain.
Do not dry clean or wash carpets.
Professional rug cleaning recommended.
We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:
- Stains on the product(s)
- Stitching inconsistency
- More than a 3% variation in size
Depending on the nature of the defect, we will either replace the product or refund the purchase amount. Please contact us within 7 days of receiving the product.
Please email us at firstname.lastname@example.org. We will attend to your query within two business days.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
We take great pride in all the designs we curate, and partner with the best manufacturers to ensure that the materials we use–be it metal, fabric, glass, or wood–are of the highest quality.
All our products also have to pass stringent quality checks.
So you only receive a product that scores high on both style and quality.