Yaros Figurine

Avoid keeping very hot or very cold materials on the wood directly, always use coasters or mats.
Any spillage should be wiped away with a dry cloth immediately.
We recommend a 6 monthly wax rub-down for solid-wood furniture.
Most of our furniture is made of natural materials, which will have natural differences and the occasional minor blemish.

We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:

Depending on the nature of the defect, and your preference, we will refund the purchase amount. Please contact us within 7 days of receiving the product.
Please email us at hello@urbanladder.com. We will attend to your query within two business days.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.

This product qualifies for a full refund until delivery/installation (as applicable). Post-delivery/installation (as applicable), you will be charged 100% of the product value on cancellation.

We take great pride in all the designs we curate, and partner with the best manufacturers to ensure that the materials we use–be it metal, fabric, glass, or wood–are of the highest quality.
All our products also have to pass stringent quality checks.
So you only receive a product that scores high on both style and quality.

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