Terms and Conditions for Jio Mart Cash Back

 
  1. For purchases made through online portals of the Reliance Platform(including Urban Ladder), Jio Mart Cash Back Points shall be credited only on successful delivery of the order.
  2. The Jio Mart cashback is limited to 20% of the order value and max upto Rs.200.
  3. The Jio Mart Cash Back Member shall be eligible for a cashback or redemption of Jio Mart Cash Back Points only when the minimum transaction amount is Rupees two hundred (Rs 200).
  4. The Jio Mart Cash Back Member can use the Jio Mart Cash Back Points to redeem upto 20% of the total cart value (excluding taxes) and max upto Rs.200 during each of the future purchases.
  5. The Jio Mart Cash Back earned by the Jio Mart Cash Back Member is valid for 90 days and would expire at the end of 30 days from the end of program and cannot be redeemed thereafter.
  6. Eligible Jio Mart Cash Back members will receive the communication to the registered mobile number after successful delivery of the order.
  7. Program: Reliance Retail Limited (“Reliance”) offers this program, starting 18th September 2021 (“Jio Mart Cash Back Program” or “Program”). Any person, who (i) is an individual resident of India as defined under the Income Tax Act, 1961), (ii) is of eighteen (18) years of age or above and has the capacity to enter into a contract and (iii) meets such eligibility conditions as may be stipulated by Reliance from time to time; can become a member (“Jio Mart Cash Back Member”) of this Program upon voluntarily providing his/her mobile number at the time of shopping for the products and services sold or offered by Reliance. As part of the Jio Mart Cash Back Program, Jio Mart Cash Back Member can avail a wide range of offers through points earned (“Jio Mart Cash Back Points”) from any of our selected stores or websites or on mobile applications (collectively referred to as “Reliance Platforms”) operated and maintained by Reliance.
  8. Enrolment: Participation in the Jio Mart Cash Back Program is purely voluntary and subject to compliance with terms and conditions hereinafter contained (“Jio Mart Cash Back Terms and Conditions”, or “T&C”). Reliance may, at its sole discretion, reject the enrolment in the Jio Mart Cash Back Program for reasons it deems appropriate.
  9. Amendments: Reliance reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Jio Mart Cash Back Program/T&C and/or any part thereof including the eligibility criteria and other pertinent terms and conditions at their sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Jio Mart Cash Back Member.
  10. Acceptance: A person’s application for enrolment in the Jio Mart Cash Back Program by providing his/her mobile number at the time of billing on any of the Reliance Platforms shall be deemed to be explicit acceptance of the T&C. Jio Mart Cash Back Member hereby acknowledges that he/she has understood and unconditionally accepts the T&C. Any Jio Mart Cash Back Member providing incorrect information or concealing/withholding any information from Reliance with intent to participate in this Jio Mart Cash Back Program will automatically be disqualified from participating in it. Reliance’s determination of such disqualification, at any point of time, shall be final and binding.
  11. Privacy: All information collected in the course of applying for and participating in the Jio Mart Cash Back Program shall be in accordance with Reliance’s privacy policy available at https://www.relianceretail.com/privacy-policy.html (“Privacy Policy”). The Privacy Policy is an integral part of the T&C and acceptance of the latter shall be construed as explicit consent and acceptance of the Privacy Policy.
  12. Electronic Record: The T&C are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) and rules thereunder and is published in accordance with the provisions of Rule 3 (1) of Information Technology (Intermediaries Guidelines and Digital Media Ethics code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Application. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  13. Eligible Products: Eligible Jio Mart Cash Back Member shall be entitled to earn the Jio Mart Cash Back Points, in terms of Clause 9 below, only on Reliance Platforms where the said Jio Cash Back Member purchases eligible goods and/or ResQ care plan, Jio Mobile Recharges (pre-paid plans, data vouchers.) (excludes all type of services including (i) ‘JioFiber’ recharges and other services like, i.e., installation, warranty, repair services; (ii) items such as gift cards, vouchers and the like; (iii) jewellery products; and (iv) products and services for which any other ongoing scheme or offer is availed (“Eligible Products”) and completes payment in respect thereof. Reliance shall the sole right to determine applicability of Eligible Products for the purposes of the Program from time to time.
  14. Eligible Transaction: For transactions on Reliance Platform(s) for Eligible Product(s) from 18th September 2021 (each a “Transaction”), the following conditions apply:
    1. Any transactions where any other prevailing scheme and/or offers are utilised on the Reliance Platforms and Eligible Products, the Jio Mart Cash Back Program will not apply and cannot be availed.
    2. The Jio Mart Cash Back Points applicable to a Transaction when performed in physical store included under Reliance Platforms shall, subject to expiry of Return Period (defined hereinafter) and in terms of Clause 9 below, be provided for a Jio Mart Cash Back Member only upon the latter providing his/her valid and active registered mobile number to the cashier or authorized personnel at such physical store at the time of billing or check out for the Transaction.
    3. In case of online/digital Reliance Platforms, where the Jio Mart Cash Back Member does not have a valid and active registered mobile number at the time of performing the Transaction, a valid and active registered mobile number will have to be furnished by such Jio Mart Cash Back Member prior to check out of the Transaction.
  15.  Jio Mart Cash Back Points: The following terms and conditions apply to the earning and redemption of Jio Mart Cash Bank Points:
    1. Jio Mart Cash Back Points accrue to a Jio Mart Cash Back Member after (i) The Jio Mart Cash Back Member, in compliance with the T&C, performs a Transaction; and (ii) the expiry of the Return Period.
    2. For purchases of Eligible Products made subject to Clause 7 above through Reliance Platform (s), for Transactions completed between 18th to 29th September, 2021: Jio Mart Cash Back Points shall be credited in terms of Clause 9 only on successful delivery of the order, where the Jio Mart Cash Back Member has neither sought for or availed return and/or refund and upon the expiry of the later of (i) 2nd October 2021 or (ii) within 3 working days after expiry of the period stipulated for return and/or refund per respective Reliance Platform(s) policies (“Return Period”). All subsequent Jio Mart Cash Back Points earned will be credited to the customers cashback account within 3 working days from the Return Period policies of respective Reliance Platform (s).
    3. Jio Mart Cash Back Points cannot be encashed and do not carry any real money value. Jio Mart Cash Back Points are redeemable only against select products or services in accordance with the prevailing redemption policy / schemes at the time of such redemption (“Redeemable Products”).
    4. Jio Mart Cash Back Member can know the current balance of Jio Mart Cash Back Points by visiting JioMart website and through authenticated login credentials. Reliance’s computation of Jio Mart Cash Back Points shall be final and binding on the Jio Mart Cash Back Member.
    5. Jio Mart Cash Back Member can earn Jio Mart Cash Back Point(s) for a Transaction, upon expiry of the Return Period, subject to such Jio Mart Cash Back Member (i) performing such Transaction of a minimum threshold value in such Reliance Platform(s) as determined by Reliance from time to time; and (ii) such Jio Mart Cash Back Points of value as determined on the basis of net payment made by the Jio Mart Cash Back Member for a Transaction other than by utilisation of cashback or loyalty points or any other promotional currency; and (iii) such maximum threshold of Jio Mart Cash Back Points that can be earned for Transactions performed in a day in a relevant Reliance Platform(s), as determined by Reliance from time to time (“Points Threshold”).
    6. To enable provisioning of various offers associated with the Jio Mart Cash Back Points across a diverse range of Eligible Products and in different Reliance Platforms, Reliance reserves the right to determine, including modify, from time to time:- (i) the Eligible Products; (ii) the applicable Reliance Platforms; (iii) the Points Threshold; and (iv) the offers, including the manner of determining the offers applicable against the Jio Mart Cash Back Points. Jio Mart Cash Back Members are advised to check the applicable Jio Mart Cash Back Points, including attendant terms thereto, for a Transaction, at the time of performing such Transaction.
    7. The following table outlines Reliance Platform wise: the eligible minimum net transaction value, Jio Mart Cash Back Points earnings ratio and Points Threshold

 

Sr

Applicable Reliance Platforms (i.e., formats)

Minimum net transaction value* (i.e., purchase of Eligible Products) required to earn Jio Mart Cash Back Points

Jio Mart Cash Back Points earned for every Rs 100 of the net payments* made by the Jio Mart Cash Back Member for purchasing   Eligible Products (earnings ratio)

Maximum Jio Mart Cash Back Points that can be earned in a day on purchase of Eligible Products.(Points Threshold)

1

Reliance Smart/ Fresh/ Smart Point/ JioMart

Rs. 200

10

200 JioMart Cash Back Points per day, across all the formats mentioned

2

Reliance Digital/ My Jio Stores/ Jio Points

Rs. 200

20

200 JioMart Cash Back Points per day across all the formats mentioned

3

Reliance Trends/ Project Eve/ Ajio

Rs. 200

30

500 JioMart Cash Back Points /day across all the formats mentioned

4

Partner Grocery Stores (Kirana) representing Reliance.

Rs. 200

10

200 JioMart Cash Back Points / day across all the formats mentioned

5

Partner merchants representing Reliance.

Rs. 200

20

200 JioMart Cash Back Points /day across all the formats mentioned

6

Zivame/ Netmeds/Urban Ladder (Reliance affiliates)

Rs. 200

20

200 JioMart Cash Back Points /day across all the formats mentioned

*other than by utilisation of other schemes/programs/offers/cashback/ loyalty points or any other promotional currency              

                   9.Jio Mart Cash Back Point redemption: 1 Jio Mart Cash Back Point for every Rs 1/- of billing value, subject to maximum of 20% of total billing value and as per conditions hereinafter.

                  10Any redemption of the Jio Mart Cash Back Points shall (i) be available from 2nd October 2021,strictly in accordance with the T&C; (ii) cannot be clubbed with any other offer or scheme and (ii) for a redemption performed against purchase of Redeemable Products, not exceed Jio Mart Cash Bank Points equivalent in value to 20% of total billing value of such transaction ; and (iii) not exceed a maximum redemption period of 90 days from the date of accrual of Jio Mart Cash Back Points, except where the Program terminates, the accrual period will stand reduced to 30 days from the date of termination of the Program. The redemption is subject to verification of the Jio Mart Cash Back Member through OTP authentication of their registered mobile number at the time of redemption.

               11. In case of any refund processed for an Eligible Product (s) and/or a Transaction (s) as per policy and processes of Reliance, all corresponding Jio Mart Cash Back Points credited to a Jio Mart Cash Back Member, shall stand cancelled .

              12. In case of any refund processed for an Eligible Product (s) and/or a Transaction (s) as per policy and processes of Reliance, all corresponding Jio Mart Cash Back Points credited to a Jio Mart Cash Back Member, shall stand cancelled .

             13. The Jio Mart Cash Back Program is available for the personal use and benefit of an individual only and not for commercial use or for use by enterprises, including companies, partnerships and sole proprietorships. Jio Mart Cash Back Points are credited to a Jio Mart Cash Back Member which is meant solely for his/her personal consumption. A Jio Mart Cash Back Member is identified by the mobile number he/she registers and therefore, the Jio Mart Cash Back Member shall ensure that the registered mobile number on the Reliance Platforms belongs to such Jio Mart Cash Back Member and is accurate and up-to-date.

               14. Reliance will not be responsible for any loss of Jio Mart Cash Back Points due to loss, misuse, surrender or transfer of mobile number by Jio Mart Cash Back Member.

             15. In the event of any change in the registered mobile number, it will be the sole responsibility of the Jio Mart Cash Back Member to promptly inform Reliance and strictly adhere to the process of updation or change of his/her registered mobile number, with necessary documents of proof, as may be stipulated by Reliance from time to time. Under no circumstances will Reliance be responsible in any manner for any delay on the part a Jio Mart Cash Back Member to inform any change of registered mobile number or failure to adduce necessary documents of proof or adherence to process for effecting such change in the records of Reliance.

16. No Transfer of membership: Reliance does not allow a Jio Mart Cash Back Member to transfer its membership to another individual and as such cannot be pooled with, combined or transferred to any other mobile number.

17. No Warranties: Subject to any applicable laws; (a) All warranties of any kind whatsoever, whether express or implied, are hereby expressly disclaimed including, but not limited to, meeting of the Jio Mart Cash Back Member’s requirements or aspirations, timeliness, security, the results or reliability of the Jio Mart Cash Back Program, delay in sending or receiving the SMS for participating in the Jio Mart Cash Back Program, any type of delay by the Jio Mart Cash Back Member or the delivery, quality, quantity, merchantability, fitness for use or noninfringement in respect of any goods, services, benefits or Jio Mart Cash Back Points acquired or obtained through the Jio Mart Cash Back Program or any transactions effected through the Jio Mart Cash Back Program; and (b) The Jio Mart Cash Back Member expressly agree that his/her participation in the Jio Mart Cash Back Program is at his/her sole risk and is governed by the T&C herein.

18. Statutory Compliances: Reliance, may from time to time, in compliance with extant regulations and applicable law, impose additional terms and conditions that may be necessary for ensuring compliance of the Program with extant law. Such terms and conditions shall be binding upon the Jio Mart Cash Back Member.

19. Indemnity: The Jio Mart Cash Back Member shall indemnify and keep indemnified Reliance and their officers, directors, employees, customers, and affiliates harmless from and against any and all claims, losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which Reliance may incur, pay or become responsible as sponsor/organizer/facilitator as a result of (i) breach or alleged breach of the representations or obligations by the Jio Mart Cash Back Member under the T&C hereunder; (ii) any failure by the Jio Mart Cash Back Member to comply with applicable law and (iii) any third party claim in respect of misuse of any information of a third party by the Jio Mart Cash Back Member.

20. Force Majeure: Reliance’s obligation under the Jio Mart Cash Back Program is subject to force majeure circumstances including without limitation, floods, epidemic, lockdown, natural disasters, war, act of terror, political unrests, technical snags, act of God, change of laws or any circumstance beyond the reasonable control of Reliance (“Force Majeure Event”). Reliance shall not be liable for any delay or adverse effect caused to this Jio Mart Cash Back Program there under as a result of a Force Majeure Event. . If a Force Majeure Event occurs, Reliance shall not be responsible for any damage or loss which Jio Mart Cash Back Member may suffer by reason of such a failure or delay of performance, and such failure or delay shall not be a breach on part of Reliance.

21. Waiver and Assignment: Failure by Reliance to enforce any of their rights at any stage does not constitute a waiver of those rights. Further, Reliance may assign any of its rights within the Jio Mart Cash Back Program to any party without prior intimation to Jio Mart Cash Back Member.

22. Marketing and Promotion: By redeeming the Jio Mart Cash Back points, Jio Mart Cash Back Members grant to Reliance a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, assignable license to display, publish, announce or refer the details or name of the Jio Mart Cash Back Member (“Member Material”) in any form, electronic or print manner, venue, media or technology now known or later developed for any and all purposes, including, without limitation, for purposes of trade, advertising, and promotion as Reliance and its licensees or assignees determine, without any further compensation, notification, or permission.

23. Disputes: All disputes in connection with the Jio Mart Cash Back Program are subject to the laws of India and subject to the exclusive jurisdiction of courts at Mumbai.