Help Center

Frequently Asked Questions
  • Do you ship to my city and location?

    We currently deliver in Aanamalai, Agra, Ahmedabad, Alappuzha, Aler, Alibaug, Alwar, Ambarnath, Amtala, Anand, Anikorai, Ankleshwar, Arnala, Asansol, Athikunna, Athipalli, Aurangabad, Avanshi, Badlapur, Bahadurgarh, Bangalore, Bangarpet, Bawal, Bellevue, Bharuch, Bhiwadi, Bhongir, Bhuj, Boisar, Burdwan, Changodar, Chengalpattu, Chennai, Cherambadi, Cherambadi Tea division, Cherumulli, Chikkaballapura, Chikkatirupati, Chittoor, Coimbatore, Dharuhera, Diamond Harbour, Dindigul, Durgapur, Ernakulam, Erode, Faridabad, Gandhidham, Gandhinagar, Ghatkesar, Ghaziabad, Goa, Gobichettipalayam, Greater Noida, Gurgaon, Gwalior, Halishahar, Halol, Hassan, Himatnagar, Hindupur, Hooghly, Hoskote, Hosur, Howrah, Hyderabad, Ichhapur, Idukki, Jamnagar, Jangam, Jhajjar, Jhansi, Kalyan, Kamshet, Kanchipuram, Kankinara, Karad, Karjat, Karnal, Karur, Khandewla, Kil Kotagiri bazaar, Kochi, Kolar, Kolhapur, Kolkata, Kottayam, Kozhikode, Lavasa, Lonavla, Madurai, Mahabaleshwar, Mahabalipuram, Mandya, Manesar, Mathura, Meerut, Mehsana, Moradabad, Mulbagal, Mumbai, Munnar, Mysuru, Nadia, Nadiad, Naihati, Namakkal, Nashik, Navi Mumbai, Neemrana, Nellore, New Delhi, Noida, Ooty, Palakkad, Palamner, Palani, Palta, Palwal, Panchagani, Panipat, Pataudi, Pen, Pocharam, Pondicherry, Pune, Rajkot, Ramanagara, Rewari, Rohtak, Salem, Sanand, Sangagiri, Sangli, Satara, Sathyamangalam, Secunderabad, Shidlaghatta, Shyamnagar, Sohna, Sonipat, Station Ghanpur, Surendranagar, Tapukara, Thane, Tharapuram, Thirchgode, Thiruvananthapuram, Thrissur, Tiruppur, Tumkur, Udumalaipet, Uran, Vadodara, Vallparai, Vellore, Virar, Warangal, Yadagirigutta, and Yercaud.

  • What the are the terms & conditions for large cart voucher?

    Please refer to the large cart voucher terms and Conditions here. If you have any concerns, please write to us on hello@urbanladder.com

  • What is the estimated delivery time?

    To know the tentative delivery date for your city, please enter your pincode in the Estimated Delivery Date For box available on the product page.

    Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track you order here.

  • How do I track my order status?

    Log in to your Urban ladder account and click on the Track Order link on the top left of the website to track your order!

    Here’s a quick explanation of what each of the tracking statuses means:

    1. Placed - This means that the order has been placed and confirmed.
    2. Ready To Ship - This infers that your order has been checked for quality and is all set to sail to the next station.
    3. Shipped - This means that the product(s) have been dispatched from our fulfillment center and are en route to a delivery center in your city. Once the product(s) have reached the delivery center in your city, you will get a call from our delivery team to schedule the delivery and installation follows.
    4. Out for Delivery - This means that the product(s) is on road en route to your home.
    5. Installation Pending - This means that the product(s) are delivered and the installation team will visit to install the product within 48 hours.
    6. Delivered - This infers that your order is successfully delivered and installed at your place.
  • What warranty does Urban Ladder have for its products?

    The warranty we offer differs from product to product, based on the materials used. Please refer the Warranty tab on individual product pages for warranty details.

  • Is there a first time customer discount?

    We’d love for you to try us out, see what we have to offer, order from us, experience the joy of seeing a beautifully crafted product at your home before we give you a discount to buy something from us. So, we don’t have a first time customer discount.

    At Urban Ladder, we stand by our products and our service and are proud of the value we provide to a customer.

  • I want to customize one of your products, can I do that?

    Interesting! We’d love to hear from you to see how our products can improve. However, at this point, we are unable to offer customization of any of our products. Really sorry about that!

  • Are there any delivery charges or installation charges?

    No! There are no delivery or installation charges as long as you are in one of our serviceable cities/pincodes. Delivery,installation and clean up after the delivery process is on us. Go ahead and fearlessly order away.

  • What kind of exchange program do you have?

    Sorry, we are currently unable to take any furniture exchange service requests and we shall resume soon. For any queries you may write to us at hello@urbanladder.com or read more about this here.

  • How can I place a bulk order?

    If you wish to place an order of large quantities, or if you wish to order for your business/home/guest house etc, do write in at bulk@urbanladder.com or fill this form here.

    We currently are unable to customise products per your specifications but we can suggest alternatives that exist in our catalogue depending on your request.