I HAVE QUESTIONS ABOUT THE CLOSURE OF YOUR REFERRAL PROGRAM
- When does the program close, and what does this mean for me?
- This program closes on Nov 30, 2018. What that means is that you can continue sharing your referral code with your friends until Nov 30. Beyond Nov 30, your code will be invalid, and your friends will not be able to avail any referral discount.
- I already have a code, and I have shares remaining! Can I continue sharing my code?
- You can, until Nov 30, 2018. If your friend makes a purchase using your code, on or before Nov 30, you will receive your referral reward 7 days after successful delivery of the purchase done by your friend.
- When your program closes, what happens to the referral vouchers I’ve already earned? Can I still use them?
- Absolutely. Any money you’ve already earned is yours to spend. Your referral voucher balance will be valid for three months from the date of your last successful referral top up. You can check the expiry date of your voucher balance on this page.
- I heard you have a referral program, but I haven’t received a referral coupon code even though I recently purchased from you.
- Since we are closing our referral program in a few weeks, we will not be generating new coupon codes for deliveries made after Oct 24, 2018. This could be why you haven’t received a coupon code. Sorry!
I HAVE QUESTIONS ABOUT SHARING THE REFERRAL CODE
- How can I share the referral code?
- You can invite your friends to use the code via Facebook, Whatsapp, Twitter or by emailing them the code.
- Can I share it with everyone?
- We’ve currently capped the number of shares to 10, but you can definitely spread the word to everyone. Do remember though, that the code is applicable only for first-time customers, i.e., only to people who haven’t shopped with Urban Ladder before. Also, remember to only send invites to people you are acquainted with. Please do not share your code on coupon aggregation websites and other such public forums. As already mentioned, you can only share your codes until Nov 30, 2018, as this referral program closes on that date.
- If a friend cancels the order, can I invite another person to use it?
- Unfortunately, if someone cancels an order having used the code, we are unable to revise your number of referrals remaining. For example, if you have shared your code with 10 people, but one of them cancels their order, your share count will stand at 9.
- How long is the code I share, valid for?
- The code is valid until Nov 30, 2018, since we are closing our referral program as of that date.
- How does my friend stand to benefit?
- Your friend gets 10% off (up to a maximum of Rs. 3,000) on their first purchase with Urban Ladder, on an order above Rs. 5,000.
I HAVE QUESTIONS ABOUT REDEEMING MY REWARD
- So how do the rewards work?
- Seven days after we successfully deliver an order to your friend (or colleague, or boss’s neighbour), and on no cancellations or returns, we’ll credit your account with Rs.2000. We’ll email you a reward voucher which you can use to redeem the amount you’ve earned.
- Will I get a new reward voucher for every successful referral?
- We’re keeping it super simple, and will top-up the same code for every successful delivery. This way, you can use it instantly, or wait till it accumulates your desired balance.
- Can I use my reward voucher to purchase anything on the site?
- Yes absolutely. Though, please note that purchases are limited to products only, and does not include our consultancy services, such as Urban Interiors design consultation.
- Do reward vouchers have an expiry date?
- Yes, they do. All reward vouchers, including any unused balance, expire three months from the date of your last successful referral. You can find the expiry date on the email update you'll receive with every reward email.
- Can the validity of my reward voucher be extended?
- The reward voucher is valid for 3 months from the date of your last successful referral and we highly recommend reaping the benefits before the voucher expires, as we will not be able to extend the validity.
- What if I cancel / return the product, will my reward voucher be re-topped up/ re-issued?
- The reward voucher will not be re-issued/ re-topped up in case of order cancellation or returns, loss of voucher and if validity of the voucher expires.
- How do I check my reward balance?
- We’ll keep you updated with regular emails, for every successful referral. So your email will have the balance details. Do remember to move all communication from Urban Ladder to your Primary folder so you don’t miss any important communication, like when you earn the jackpot amount of Rs.20,000.
- Can I spend the reward amount in parts?
- Can you really get happiness in installments? It’s so much better in full. You can use your reward voucher at any stage and redeem the full amount in it. If it’s gets topped up after that, you can use it again. What you won’t be able to do is spend in parts, for e.g. spend Rs.3,500 from a Rs.5000 balance.
SOMETHING WENT WRONG
- I made a referral, but I haven’t received any information about my reward. Help?
- If you aren't notified about your referral reward, it's likely that one or more of the following conditions weren't met:
- Your friend has placed an order, but the order hasn't been delivered yet
- The person you shared the code with is already an Urban Ladder customer (the code is rendered invalid in such cases).
- The person you shared the code with purchased items worth less than Rs 5000, so the code didn't apply
- Your friend may have tried to redeem the code for a consultancy service
- The referred customer placed an eligible order, but cancelled or return the order or part of the order before cancellation period expiry
- In certain exceptional instances, reward vouchers may take up to 30 days or more to appear in your account after a successful referral
- PLEASE NOTE: You can only refer other people until Nov 30, 2018. Since our referral program closes on the 30th of November, your code will be made invalid after that.
Please read the detailed Program T&C by clicking here
UL reserves the right to modify the Multiply Program Terms and Conditions at any time, at its sole discretion, and without notice. Participation in the Program is considered acceptance of Program Terms and Conditions and any modifications which might be made. UL may also, in its sole discretion, change, cancel, suspend, or modify any aspect of the Program without notice. UL reserves the right to disqualify any customers or prospective customers at any time from participation in the Program and cancel any associated reward that has been credited/ to-be credited in the form of UL vouchers or credit to customer or prospective customers. UL reserves the right to cancel any order placed via the referer code or reward voucher, at any time as per it's discretion. In all above cases, and others laid out in detailed Multiply T&C the company is not liable for any loss of the customer or prospective customer.