Help Center

Cancellations and Returns
  • How do I cancel my order?

    For any cancellation requests, you may write to us at hello@urbanladder.com. You can cancel your order for any product (except Made-to-Order products) before delivery/installation (as applicable).

    In case of cancellation of any Made To Order product (“MTO”) within 24 hours of placing the order, a full refund will be initiated. Post the 24-hour window, you will be charged 25% of the order value as a restocking fee.

    Post-delivery/installation (as applicable), you will be charged 100% of the order value for cancellation.

  • When will I get the refund?

    In light of present scenario, all cancellations, returns & refunds shall be taken up on a case to case basis.

    For further queries, please write to us at : hello@urbanladder.com