Help Center

Cancellations and Returns
  • How do I cancel my order?

    For any cancellation requests, you may write to us at hello@urbanladder.com. You can cancel your order for any product (except Made-to-Order products) before shipping/delivery/installation (as applicable).

    In case of cancellation of any Made To Order product (“MTO”) within 24 hours of placing the order, a full refund will be initiated. Post the 24-hour window, you will be charged 25% of the order value as a restocking fee.

    Post-delivery/installation (as applicable), you will be charged 100% of the order value for cancellation.

    You can find more details under the 'Returns' tab of each product or you can write to us at hello@urbanladder.com

  • When will I get the refund?

    Refund process is initiated only after a cancellation is processed as per the Cancellation Policy. The refund amount for the orders paid online or paid via credit/debit card will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Urban Ladder.

    For further queries, please write to us at : hello@urbanladder.com