Help Center

Gift Cards
  • Can I return items purchased using a gift card?

    Yes you can. If you return an item, the gift card amount will be credited back to your card.

  • When do e-gift cards get delivered?

    When you order an e-gift card, you can select any date within the next three months for delivery. If you’d like the e-gift card to be sent out the same day, it will be delivered within the hour.

  • What if I don’t use up my whole gift card amount in one purchase?

    The unused balance amount can be used towards any Urban ladder purchase in the future.

  • Do you offer bulk or corporate orders?

    We sure do. If you’d like to purchase Urban Ladder gift cards in quantities greater than 10, send an email to giftcards@urbanladder.com, and we’ll get you set up.

  • When will my gift card expire?

    Urban Ladder Gift cards does not expire!

  • How do I apply my Urban Ladder gift card?

    You can redeem your gift card on any purchase at www.urbanladder.com. Apply your gift card during the payment step during checkout.

  • Can I return a gift card?

    Gift cards once purchased cannot be cancelled or refunded.

  • Can I ship a gift card directly to the recipient?

    Yes you can. Fill in the shipping address field with your recipient’s address during checkout, and we’ll send the gift card there.

  • Can I purchase gift cards in denominations other than the ones offered on the site?

    Yes! You can purchase gift cards for any value between 1000 and 20000 today.