Help Center

Gift Cards
  • Can I return items purchased using a gift card?

    Yes you can. If you return an item, the gift card amount will be credited back to your card.

  • When do e-gift cards get delivered?

    When you order an e-gift card, you can select any date within the next three months for delivery. If you’d like the e-gift card to be sent out the same day, it will be delivered within the hour.

  • What if I don’t use up my whole gift card amount in one purchase?

    The unused balance amount can be used towards any Urban ladder purchase in the future.

  • Do you offer bulk or corporate orders?

    We sure do. If you’d like to purchase Urban Ladder gift cards in quantities greater than 10, send an email to, and we’ll get you set up.

  • When will my gift card expire?

    Urban Ladder Gift cards does not expire!

  • How do I apply my Urban Ladder gift card?

    You can redeem your gift card on any purchase at Apply your gift card during the payment step during checkout.

  • Can I return a gift card?

    Gift cards once purchased cannot be cancelled or refunded.

  • Can I ship a gift card directly to the recipient?

    Yes you can. Fill in the shipping address field with your recipient’s address during checkout, and we’ll send the gift card there.

  • Can I purchase gift cards in denominations other than the ones offered on the site?

    Yes! You can purchase gift cards for any value between 1000 and 20000 today.