Help Center

Kindly note that the option to purchase gift cards directly through our website is temporarily unavailable, and we will notify customers once this feature is resumed. However, an auto-integrated gift card will be available for orders that meet specific eligibility criteria. Detailed information regarding the gift card will be displayed during checkout under the 'Apply Coupon and Save Extra' section.

Gift cards will be issued seven days after the full order is successfully delivered, and its validity will be six months from the date of issuance.

Note:The value of the gift card will vary depending on the qualifying purchase.

Please note that discounts are dynamic and the price tends to change. All the discounts are marketing promotions which our business gives on a temporary basis at frequent intervals. Also, it depends upon the availability of the stock and demand for the product.

Thank you for notifying the price differences. We will inform our technical team to fix these issues. The correct price for your chosen product(s) is the order value shown on the cart page. We are deeply sorry for the confusion.

We’d love for you to try us out, see what we have to offer, order from us, experience the joy of seeing a beautifully crafted product at your home before we give you a discount to buy something from us. So, we currently don’t have a first-time customer discount.

At Urban Ladder, we stand by our products and our service and are proud of the value we provide to a customer.

To apply a voucher, please check on the “Apply Coupon/Vouchers” option on the "Cart" page.

To use the Gift-Card, you need to add the product in the cart and proceed to the "Payment" Page which is at the end. Select the "Redeem Gift card" Option, enter the full gift card number along with the pin. The amount will be redeemed to the order. Please note: if there is any excess amount, you will have to pay through Credit/debit card or UPI.

A maximum of 5 Gift Cards can be used in a single purchase.