Help Center

My Account
  • How can I create an account with you?

    Creating an account with Urban Ladder is easy! All you have to do is sign up with your social logins (Facebook works beautifully!) or your email address. We promise to send you only newsletters that are absolutely gorgeous, keep you informed of your orders, or any special offers that might come up.

    Here is how you can get on board

    1. Head on over to the Sign-Up Page.
    2. Enter the details as requested - your email address and choose a password. Or, you can choose to sign up with your Google log-in or Facebook social login.
    3. Voila! You have an account with Urban Ladder now.

    Psst: We sometimes have offers only for those subscribed to our newsletters or those of you who have an account with us

  • How do I track my order from my account?

    Just use the Track Order link on the top right of the website! You will need to provide your

    1. Order Number
    2. The Phone Number you used to place the order.

    You can see the following details for each order:

    1. The order number
    2. The tentative delivery date and current tracking status of each product belonging to this order.

    Here’s a quick explanation of what each of the tracking statuses mean:

    1. Placed - This means that the order has been placed and confirmed (for pay on delivery orders)
    2. Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon.
    3. Dispatched - This means that the product(s) have been dispatched from our warehouse and are making their way to a delivery center in your city.
    4. At Delivery Center - This means that the product(s) have reached the delivery center in your city. Post this, you will get a call from our delivery team to schedule the delivery and installation.
    5. Outbound - This means that the product(s) are out for delivery and are making their way to your home!