Help Center

  • What are the payment options which Urban Ladder provides me?

    At Urban Ladder you can shop with any of the following options

    1. Visa, Mastercard and American Express Credit Cards.

    2. Debit card for more than 50 banks.

    3. Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)

    4. Wallets (Amazon Pay, UPI etc.)

    Do note that at this point, we are unable to accept international cards owing to certain unavoidable reasons. Please contact our customer service team to assist you in case you have only international cards.

  • How do I buy an Urban Ladder product on EMI?

    You can buy an Urban Ladder product with EMIs using EMI on Credit Cards.

  • What should I do if a transaction fails?

    Transactions could fail due to multiple reasons. Please check for the following:

    1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
    2. Your Internet connection is not disrupted in the process

    If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to

  • Will I be asked to share card information, account information or passwords over phone or email?

    The Urban Ladder team will never request you to share any of your payment details over email or over phone.

  • What other things should I keep in mind during an online transaction?
    1. During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Urban Ladder website with your order details which you can keep a copy of.

    2. Never press the browser back button when the transaction is still currently being done.

  • Does store my card or account information? does not collect or store your account information at all.

    Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

  • Is it safe to use my credit card, debit card or net banking?

    Absolutely. Shopping with Urban Ladder is completely safe. Transactions with Urban Ladder are via the payment gateway PayU, which is both VeriSign SecuredĀ® as well as PCI compliant.

    The VeriSign SecuredĀ® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

  • What should I keep handy for my online transaction?
    1. For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

    2. For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

    3. For Net Banking you need to keep your account number as well as your IPIN handy.

  • Do you offer Payment on Delivery options (Cash / Card)?

    No, at this point in time, we do not offer cash on delivery/card on delivery as payment options.