Help Center

Warranty and Post Delivery Services
  • What warranty does Urban Ladder have for its products?

    The warranty we offer differs from product to product, based on the materials used. Please refer the Warranty tab on individual product pages for warranty details.

  • What can I do if my product is damaged?

    First off, apologies if that happens.

    If you notice that you are facing issues with your furniture, please feel free to write to us at hello@urbanladder.com.

    We will file a complaint on your behalf and have our After Sales team call you.

    In case your product(s) has crossed our warranty period, we can’t promise that we will replace or repair for you. However, do reach out to us and we’ll surely try to help as best as we can.