Always use coasters or mats while keeping hot, cold or wet materials on the surface else this can affect the polish. Also, the glass may can crack when exposed to sudden temperature variations.
Any spillage should be wiped dry with a soft cloth immediately as there is a chance of staining.
Any cleaning needs to be done with water only
Always follow the recommended weight limit for products
Avoid using abrasive materials like scrub pads for cleaning the surface as they may scratch the surface.
Avoid sitting on glass tables as the glass may break
For an ageless look of the product, we recommend a 6 monthly wax rub-down for solid-wood furniture. Wood wax is easily available in online stores & local hardware stores
Colour / polish can fade due to prolonged exposure to sunlight
The product comes with a 36 month warranty against any manufacturing defects in the materials that have been used. During this period, Urban Ladder will in its sole discretion, repair or replace the defective component, or replace the entire product if found to be defective in material or workmanship.
Fabrics, leatherettes and leathers, if used, will not be covered by the above Warranty unless explicitly mentioned. Please refer to the care instructions to maximise the life of these materials.
The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.
Any modifications or alterations made to the products post purchase are not recommended and will void the entire Warranty.
This warranty is applicable on products purchased on or after 1st August, 2018.
Products purchased before 1st August 2018 carry a 1-year warranty.
There can be a minute difference in fabric color and wood finish between the images here and the actual product. This is caused by the difference in screen calibrations and resolutions across different displays.
It is acceptable to have a slight mismatch in dimensions up to 12mm in upholstered products and up to 6mm in non upholstered.
Our products are designed for residential use only hence warranty will be void outside residential use
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
All wood products, go through an intense 3-step treatment for any termites, borers and pests
The wood used in the furniture is perfectly seasoned for optimum moisture content, to reduce the possibility of seasonal expansion or contraction of the products.
All our glass come without scratches or chips
Post manufacturing, each product has gone through a stringent quality checking process in 3-stages, with a checkpoint of over 50 quality aspects
We work very closely with our vendors to ensure best-in-class quality of raw material and finished designs.
Most of our furniture is made of natural materials, which will have natural differences and the occasional minor blemish
NOTE : Urban Ladder makes all efforts to ensure that products with wood finishes like Teak, Mahogany etc are colour matched to ensure minimum variations between other products of the same colour. There could be minor variations in colour especially over different batches of products over a period of time. Please consider this while adding products to your existing furniture set.