India Covers Textiles Pvt Ltd,E-188 Heerawala Industrial Area,Kanota,Jaipur-302001
Avoid keeping very hot or very cold materials on the wood directly, always use coasters or mats.
Any spillage should be wiped away with a dry cloth immediately.
We recommend a 6 monthly wax rub-down for solid-wood furniture.
Most of our furniture is made of natural materials, which will have natural differences and the occasional minor blemish.
We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:
- Stains on the product(s)
- Stitching inconsistency
- More than a 3% variation in size
Depending on the nature of the defect, and your preference, we will either replace the product or refund the purchase amount. please contact us within 7 days of receiving the product
Please email us at email@example.com. We will attend to your query within two business days.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
For products purchased with a trial period, eligibility for return within that trial period would be that the product would need to be clean and free from any damages along with the availability of the complete original packaging material.
All wood products, go through an intense 3-step treatment for any borers and pests
The wood used in the furniture is perfectly seasoned for moisture content
Post manufacturing, each product has gone through a stringent quality checking process in 3-stages, with a checkpoint of over 50 quality aspects
We go to crazy lengths to ensure our sellers and we hold the badge of quality. We continuously look for feedback to improve the same. So please let us know!
NOTE : Urban Ladder makes all efforts to ensure that products with wood finishes like Teak, Mahogany etc are colour matched to ensure minimum variations between other products of the same colour. There could be minor variations in colour especially over different batches of products over a period of time. Please consider this while adding products to your existing furniture set.
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