HDFC Cashback Offer terms and Conditions

• The cashback amount will be 5% of the total order value for orders between Rs. 5,000 and Rs.40,000 (both included) and 10% for orders above Rs 40,000.
• The maximum cashback per HDFC card would be limited to Rs. 5,000.
• The campaign period starts at 21st November 2018 and ends on 16th December 2018 midnight.
• Cashback will be calculated on the net paid amount by the customer post adjustments of any cancellations, refunds, returns etc. Cashback to be credited to the Cardholder by March 31st, 2019 by the Bank.
• The offer would be applicable on a minimum spend of Rs. 5,000.
• The spend must be done in a single transaction done during the campaign period. No two orders can be clubbed for the same cashback.
• Only the first qualifying transaction done during the campaign period from a HDFC card will be eligible for a cashback.
• This Offer is only applicable for orders where 100% payment is made at the time of placing the order by the Customer i.e. pre-paid orders.
• The offer is not applicable on Cash / Card on delivery orders.
• The offer is applicable on purchase at urbanladder.com / Urban Ladder App and Urban Ladder Experience Centres.
• All standard terms and conditions, as provided on the Urban Ladder website shall apply for this promotion.
• This Programme is from Bank under an arrangement with Urban Ladder and is open to all Cardholders holding a valid HDFC Bank Debit and Credit Cards. The offer is also applicable on Credit Card EMIs.
• The cash back under the Programme will be applicable only when a Valid HDFC Bank Debit and Credit Cards is used.
• The Programme can be validly availed for the transactions made during the Validity of the Programme. By placing an order, the Cardholder accepts all terms and conditions specified on – the Urban Ladder website - www.urbanladder.com and as provided on the mobile application.
• All issues / queries / complaints / grievances solely relating to the products, if any, shall be addressed to Email: hello@urbanladder.com Helpdesk: 080-46666777 and Bank shall not be held liable/responsible in any manner whatsoever for any issue/queries/complaints/grievances relating to the products.
• All issues / queries / complaints / grievances relating to the non-receipt of the cashback or for any other issues arising out of the Programme, if any, shall be addressed to such customer care phone numbers of the Bank.
• Urban Ladder shall not be held liable/ or responsible in any manner whatsoever for any matter in relation to provision of the cashback by under this Programme.
• Under no circumstance the cash back being offered under this Programme will be settled in lieu of cash by Bank or by Urban Ladder.
• Pictures of products/services shown in the communication sent to the customer either through mailers or advertised on our website, are representative only and may not bear a resemblance to the actual products. Bank under no circumstances shall be responsible towards the same.
• All government Levies like Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardholder as applicable.
• Cardholders are not bound in any way to participate in the Programme. Any such participation will be voluntary.
• Any person availing this Offer shall be deemed to have accepted these terms and conditions.
• HDFC Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the services offered by The partner. Any dispute or claim regarding the services/offers must be resolved by the Card Holder/s with the partner directly without any reference to HDFC Bank.
• HDFC Bank shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any goods/ services / assured gifts / gift vouchers availed by the Card Holder/s under the said Offer offered by The partner.
• HDFC Bank shall not be held liable for any delay or loss that may be caused in delivery of the services.
• This Offer is made available to the Customer/s selected at the discretion of HDFC Bank.
• The offer cannot be combined with any other offer.
• If promo code is mentioned as part of the communication (please refer Offer details tab) then customer has to use the code to avail the offer; in case the code is not used Discount/ CashBack cannot be credited back to customer at a later date.
• Any person availing this offer shall be deemed to have accepted these Terms and Conditions.
• HDFC Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
• This offer is valid for Indian residents and citizens only.
• Delinquent and over-limit HDFC Bank Credit Card members will not qualify for this promotion.
• HDFC Bank Cardholders are not bound in any way to participate in this offer. Any participation is voluntary and the offer is being made purely on a best effort basis.
• Nothing herein amounts to a commitment by HDFC Bank to conduct further, similar or other offers.
• Offer valid only on Retail Credit Cards. Offer not valid on Corporate, Commercial Credit cards. Delinquent cardholders will be disqualified from the said promotion.
• This offer is non-encashable, not extendable and non-negotiable.
• If a card member has more than 1 (one) HDFC Bank Credit/Debit Card, spends on the cards cannot be clubbed by the card member in order to qualify for the said offer.
• In case, the card member holds more than 1(one) Credit/Debit Card with HDFC Bank; the card member would need to call up the Customer Call Centre and confirm which card(s) the said offer may be availed for.
• The above offer is by way of a special offer for select HDFC Bank Credit/Debit Cardholders only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the card member agreement.
• All disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction.
• Any query regarding the program will be entertained till 60 days from offer fulfillment date. Post such date; the Bank will not entertain any correspondence or communication regarding this Program from the cardholder.
• Tat for any program posting of Reward Points/CashBack , is liable only by 90th day, post the month of program. Any advancements in TAT is subjective and will be basis mutual consensus between merchant and The Bank.
• Any TAT committed with respect to posting of Reward Points/ CashBack for a promotional campaign is only indicative & may vary from the actual date of posting; the Bank shall not be liable for any such delay. However, the Bank shall review the customer’s query & if eligible, shall ensure fulfilment is completed at the earliest.
• In case of delay in posting or non-posting of Reward Points/ CashBack if applicable for a promotional campaign beyond the committed TAT, customer is requested to contact the Bank; the Bank shall review the same & have the Reward points/ CashBack posted if the customer is eligible as per offer T&C