- We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
- Please check for the following:
- - Stains on the product(s)
- - Stitching inconsistency
- - More than a 3% variation in size
- Depending on the nature of the defect, and your preference, we will either replace the product or refund the purchase amount. please contact us within 7 days of receiving the product
- Please email us at hello@urbanladder.com. We will attend to your query within two business days.
- Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
- Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
- Please note that this warranty does not extend to electrical components.
