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Careers @ Urban Ladder

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People
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Just work your magic.

Great people. Exciting work. Rare opportunities to explore and grow. Meaningful rewards. A culture that thrives on fun, creativity and independence. No wonder our people are saying, 'Magical careers? Made real @ UL' .

  • What makes your day magical? For starters, you’ll do something new! Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing or customer service, our work is always new, challenging and up-to-the-minute. Read more about Work @ UL.
  • Then, you’ll take to flight, instead of learning to walk We’re an award-winning digital start-up. You’ll learn three times more in one year with us than anyplace else. Read more about Opportunities @ UL.
  • You’ll do all this among friends No ‘workforce’. Just friends. Hop over to the person next to you and ask for help. Chances are you’ll get more than help. You’ll get some great ideas! Read more about People @ UL.
  • And at the end of the day, we’ll make sure you let your hair down! And what better way to do it than with loads of food and some foosball action! We also manage to squeeze in a bit of yoga! Read more about Life @ UL.

No cookie cutter careers.

Magical Careers begin with great work that doesn't come with boundaries. Here’s what you can expect when you work @ UL.

  • Online furniture is a brand new space that’s just taking off with a bang. You’ll be the one leaving the rest of the world in awe!
  • We are always thinking about how we can delight our customers! And they love us for that! See our Customer Stories here.
  • If you are super detail-oriented, this is the place for you. “Excellence in every small thing we do” is a value we live by.
  • And we believe in having a strong sense of honesty and ethics in whatever we take up.

A bit more on the teams that run the show!

Engineering

Sourcing

Operations

Marketing

Customer Service

We believe in creating great user experiences through really strong technology platforms. After one year in business, we migrated the storefront to a completely new platform to improve performance & programmer productivity. We’ve rolled out a Mobile app for our delivery teams to make the process smoother. And oh, we recently launched a Wardrobe app for building customized versions of the Urban Ladder wardrobe!
“Every week in UL is 5 days of adventure and fun. On the professional front UL has given me opportunities to learn various technologies across platforms be it mobile/web. My biggest achievement is programming the entire back-end for an Android app.”

- Amrita Koley, Developer

“It's been fantastic journey so far in UrbanLadder.It is great opportunity to learn and translate that learning into action rapidly. I think UrbanLadder is best path to climb on career ladder. Apart from work I like flexibility and fun @UL”

- Vijay Yadav, Developer

The Wardrobe app is as close to the physical experience of getting custom-built furniture from a carpenter as it can get online. Read more: Behind Urban Ladder’s $21M round: a sneak peek at ‘wardrobe configurator’ at http://www.techinasia.com/urban-ladder-21-million-funding
We’re striving to disrupt the traditional Indian furniture manufacturing ecosystem to create high quality products at scale  by constantly innovating on quality processes and leveraging technology. Over 60% of our products are designed grounds up. Our first filter for product selection is whether we would want to own these products ourselves!
“Love the work culture, product that we’re fair to people, proud that we’re not afraid to experiment, proud that we’re changing things, and proud that while doing all this, we don’t forget to poke fun at each other”

- Rahul Jagannathan, Category Manager

“Looking at some Urban Ladder products at my home, my neighbour said – “Wow! Where did you get such products from ? I wonder who selects these products” – I felt proud thinking “ I’m part of that”

- Sneha Roy, Category Manager

“Great to work with, well coordinated bunch of guys. Very creative, I think they infuse some much needed inspiration to the furniture industry in India”

- Aashir Valia, Director, Furniture Manufacturing Concern

“The Latt Bench is our favourite place to sit & watch Bangalore rains, to do the homework, to sit down and read a book for adults & babies alike at home!.Thank you UL!”

- Padmamanasa, Customer

We hold a high bar for customer experience, and safe and hassle free delivery is one of the most important parts of it. Each product is personally delivered and installed by Urban Ladder’s own logistics team.
“Working in UL Ops team is challenging yet extremely exciting experience. Solving complicated but interesting puzzles with a highly committed and driven team makes this journey all the more fun-filled and desirable.“

- Nilesh, Manager-Operations

“My experience at UL has been exhilarating with loads of fun, travel and challenging assignments, inculcating a sense of pride and nurturing an outgoing spirit in me. The fact that I look forward to go to office daily sums it up all.“

- Anuj Gupta, Intern- Operations

“It is attention to detail that has helped it strike a chord with customers. For instance, when its delivery team makes an installation, they unpack and check the furniture, install it neatly and clean the house. The company has laid down standard operating procedures for loading and unloading.” - Customer “I would especially like to thank Arif, in Pune, who has made delivery, follow-up etc such a pleasure. He's come personally with his team, set up our furniture in the right place, and taken such pride in his work.”

- Customer

“Everyone makes mistakes, but it all comes down to taking responsibility of the same and improve it, I am glad the Urban Ladder teams understands this well and acts accordingly to the customers need, I'm sure with these ethics UL will someday go global.”

- Customer

We are seen as the pioneer of Facebook marketing in the Indian e-commerce space. We were the first to leverage the Facebook newsfeed extensively to reach our audiences. The team takes great pride in its trademark style of banners and communication which is widely appreciated by customers and fans alike. With an eclectic mix of left and right brained folks, the UL marketing team is a fun place to pick up essential marketing skills – both digital and offline.
“Urban Ladder has been a fantastic learning ground for me. Three things that I love about UL - is the culture of experimentation, freedom to make decisions and complete ownership of your initiatives.“

- Nikhil, VP (Marketing)

“It's great to be part of a team that's super-creative and super-analytical in equal parts.“

- Anand, Senior Analyst

“You are one of the biggest success stories on Facebook and the perfect example of how Facebook should be used to build and scale as a marketing channel. Our other clients are always keen to learn how UL gets the maximum out of Facebook.”

- Client Partner, Facebook India

The online furniture company has earlier created brand value and recall with its Facebook advertising. It also uses other digital media such as Google advertising, retargeting and email marketing to reach its customers.
Going the extra mile for our customers is not an exception, but a culture within the Customer Service team and the company as a whole. Be it sending temporary beds in time for a newly married customer who ordered the bed late or to allow the customer to experience a product before paying for it, we believe it is the right thing to do!
“I love the work culture at UL. And within the customer service team. I don’t just come to office to work! I come in to learn new things.“

- Bala, UL Buddy

“Great emphasis on ownership . Lots of freedom to take decisions regarding issues facing customers. I like that we can share new ideas without any reservations.“

- Yukti, UL Buddy

“I conduct customer service training programs and mentioning you guys as an example has become a common norm for me”

- Vaishnavi Viswanathan, A trainer

“Aside from great products, your amazing customer service is what has drawn me back. And a great experience deserves to be shared :-) Thanks for making me super happy.”

- Austin Fernandes, Customer

“There is a story behind a sofa choice, a tale behind choosing the right bed, a good bookshelf or a great lamp. We are lucky to be entrusted with something this precious”

Urban Trivia

We have no 'workforce', just really great people!

Cookie bakers, Analytics Gurus, Compulsive PJ vending machines, Competent quizzers, Social (media) butterflies, Foosball champs, karaoke enthusiasts and fashionistas – we’ve all sorts @ UL.

Our folks come from diverse backgrounds with world class experience.

Take a look at our Linkedin profile to know more about our all-star team!

People image3

Urban Trivia

The only thing we take more seriously than furniture is fun!

Magical careers are incomplete without those deep debates over coffee and all the playful banter! Here’s a glimpse of Life @ UL.

  • We think of fun at work as a way of life! Join us if you like making people laugh - and laugh along with them!
  • Food binds us. More than anything else. If you can cook or bake, we like you already. =)
  • But we also like to stay fit. There’s yoga, annual health checks and ‘fruit @ four’ every single day!
  • And for your weekly dose of adrenaline rush, head to the football field with the boys!
  • Though @ UL, the real deal is Foosball! The action at the table is proof positive that we are a fast-paced company!
  • Some of us like to dance. Some prefer to sing along. But we ALL enjoy being just a little crazy!
Life image 9

Urban Trivia

Take a look at the roles we are currently hiring for.

 

Associate/ Executive Finance- AP

Role: Accounts Payables

Location: Bangalore

Experience: 1+ Years

Education: Bcom, BBM, MBA, CA/ICWA Inter

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

For a growing company, finance is always backbone. We need dynamic yet humane personalities who can help and support the finance function in whole new way. UrbanLadder stands for compliance.

Primary Skills and Functional Experience:

Designation- Senior Associate /Associate Finance/Executive Finance

  • Review all invoices for appropriate documentation and approval prior to payment
  • Prioritize invoices according to payment terms
  • Process cheque requests
  • Ensure proper accounting in the ERP system
  • Respond to all vendor inquiries
  • Reconcile vendor statements, research and correct discrepancies
  • Assist in month end closing
  • Preparation of adhoc/periodic reports
  • Maintain files and documentation thoroughly and accurately, as per company policy
  • Assist with other projects as needed

Role and Responsibilities will include:

For you to fit into this role you should be someone who can motivate themselves all the time, send emails out on timely basis and catch up with our internal teams and vendors and help them out with their queries. Your role will involve you being a multi-tasker, handling multiple responsibilities and internal customers at the same time. Let's be honest. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every internal client/project end to end and have an impeccable sense of work ethic, we should meet.

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Associate/ Executive Finance- AP’ in the subject line.

 

Associate Manager Finance- AR

Role: Accounts Receivables & General Accounting

Location: Bangalore

Experience: 1+ Years

CA/ICWA

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

For a growing company, finance is always backbone. We need dynamic yet humane personalities who can help and support the finance function in whole new way. UrbanLadder stands for compliance.

Accounts Receivable:

Posts customer payments by recording cash, checks, and credit card transactions.

  • Posts revenues by verifying and entering transactions.
  • Updates receivables by totalling unpaid orders & invoices.
  • Maintains records by microfilming invoices, debits, and credits.
  • Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
  • Resolves valid or authorized deductions by entering adjusting entries.
  • Resolves invalid or unauthorized deductions by following pending deductions procedures.
  • Resolves collections by examining customer payment plans, payment history of location,
  • Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
  • Protects organization's value by keeping information confidential.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes accounting and organization mission by completing related results as needed.

Desired Skills and Functional Experience:

  • Dynamic personality with extremely Good functional knowledge
  • Team player and leader some times to handle adhoc projects
  • Ability to think outside the box
  • Self-driven and motivated
  • Better knowledge of systems, excel

Role and Responsibilities will include:

For you to fit into this role you should be someone who can motivate themselves all the time, send emails out on timely basis and catch up with our internal teams and vendors and help them out with their queries. Your role will involve you being a multi-tasker, handling multiple responsibilities and internal customers at the same time. Let's be honest. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every internal client/project end to end and have an impeccable sense of work ethic, we should meet.

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Associate Manager Finance- AR’ in the subject line.

 

Associate Manager- Customer Support

Role: Leading a Team

Location: Bangalore

Experience: 4+ Years

Any Graduates/ Post Graduates

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

Is persuasion a skill you love to boast about? Love answering questions patiently? Love talking all day? :) Enjoy being the leader of a team responsible for customer satisfaction? If your answer to all the above questions is a resounding yes, we want you. Hopefully forever! We are looking for fun, committed people to lead our Customer Relations Team based in Bangalore.

Key Responsibilities:

You will be the lead of a ~20-member team responsible for interacting with customers across situations and suggesting the right solution for the customer. Your role will involve coordination with internal teams, process compliance and most importantly making sure our customers are happy at the end of every interaction! Your role will involve you being a multi- tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time.

Let's be honest. Customer Service isn't easy and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.

Requirements

And you should (be)

  • possess great written communication (No SMS language, please). Hindi and English communication spoken fluency is a job-gaining bonus.
  • willing to stretch and achieve monthly targets
  • possess analytical skills to understand numbers and come up with action plan to bring process improvements (advanced Excel skills is a big plus)
  • possess systems understanding and work with engineering team on automation of processes
  • possess an attitude to motivate team and work with them towards their professional growth
  • willing to answer calls, email and chat and be open to learning to use other new channels or processes. 
  • willing to be an excellent customer advocate internally and stand up for what's right by the customer.
  • willing to work fast, be proactive and handle high-stress situations with zen. Flexibility with work timings/schedule and availability is hugely appreciated.

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Associate Manager- Customer Support’ in the subject line.

 

Design Consultant- Experience Center

Urban Ladder is India's most loved home decor brand. UL is planning to expand pan-India into experience centers which will be UL’s take on offline retail. These experience centers will provide an immersive brand and product experience to help customers visualize, inspire and touch & feel our products.

We are looking for smart and driven Design Consultants (D’Cons) to assist the customers who come to the experience center to help them get a great UL brand experience. The experience center D’Cons team will work together to provide the best retail experience for customers in India and help enable them to decide on the UL products that fit their requirements.

Role Responsibilities

  • Be the customer champion: Work with the customer, understand their requirements, and give them the best solution for their home
  • Be the brand champion: Work closely with the UL core team and illustrate and implement brand values, brand attributes inside the store every single day
  • Inspire the customer: Ability to dream along with the customer to provide a beautiful home to them + ability to imagine their space
  • Expert on the product: Ability to answer questions on materials, products, categories, situations, requirements etc. from the customer (specific to kitchens / wardrobes - be an expert in advising materials / configurations of the product)
  • Tactfully convert the customer: Aid the customer to finalize the sale; bring in elements of cross-sell / upsell as necessary
*This requires working on Saturdays / Sundays

Profile Requirements

  • Ability to understand customer requirements clearly and suggest solutions that can convert the customer by giving them the confidence on the person + brand UL
  • Great command of communication / language (English + one vernacular at least)
  • High energy, cheerful person + Ability to smile always despite the situation / time
  • Has interacted with customers over phone / live / email etc.
  • Empathy for people and situations; highly approachable person
  • Honesty and transparency in communication; shows warmth in interactions
  • Extremely hard-working and committed to the cause / values / vision of UL
  • Love for beautiful homes, and all things beautiful; a love for aesthetics
  • Willingness to learn rapidly + Ability to consistently make things better
  • Ability to use technology effectively + Ability to use apps / tools to design

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Design Consultant- Experience Center’ in the subject line.

 

Intern- Visual Merchandising

Domain: Visual Design/Merchandising

Location: Bangalore

Education: NID/PEARL/SRISHTI/NIFT

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes. With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company. Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

Visual merchandisers will create stunning visuals for digital/social media channels. They will work closely with the creative team to produce visuals primarily for the website experience. These visuals will then be used for banners and other designs for Facebook, Twitter, Email Newsletters, Mobile Apps etc.

What do we have to offer:

Ever dreamed of that office environment where you can be the best you can be? Get inspired, inspire and grow in our 18000 square feet creative space that’s dedicated to the likes of passionate creative folk. Witness the contagious creative energies of our photographers, visual merchandisers, product stylists and graphic designers in their home turfs and watch the magic unveil.

Primary performance indicators:

  • Feedback from Marketing, Brand and Category Teams
  • Accuracy & attention to details
  • Quality of visual design

Role and responsibilities will include:

  • Developing numerous aesthetic styles for a variety of products in different room scenarios.
  • Work with merchandising, photography and videography teams to create visual stories around our products.
  • Ability to juggle multiple design projects and priorities

Desired Skills and functional Experience:

  • A strong portfolio that showcases innovation & cutting edge aesthetic sensibility.
  • Strong knowledge in colour, layouting and lighting is a must
  • Expressive and good communication skills
  • Accuracy and attention to detail

Competencies required for Success in This Role

  • Visual merchandising skills
  • Understanding of Digital/Social Media space
  • Expert in Adobe Photoshop & Illustrator

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Intern- Visual Merchandising’ in the subject line.

 

Intern- Content Writer

Role: Intern: Content Writer

Location: Bangalore

Experience: Students/Fresh Graduates

Education: Unimportant, if you’ve got a high EQ

Company Information

Urban Ladder is a tight-knit start-up that’s been at the forefront of driving furniture e-commerce in India. We’re looking for passionate, super fun (and driven) individuals to join our team.

Why is this role important:

Urban Ladder believes that you learn better when you have a wider world view, so you'll be encouraged to work on multiple projects in various capacities. It's the best way to find out what you enjoy doing, and areas for improvement.

It's a huge plus if you have a design education. As a company focused on design, it is excited to see how its content can create new benchmarks, thanks to a better understanding of design, and translating that to the written word. The company has plenty of avenues where you can explore effective communication, visually.

Role:

  • You'll work with teams from across the organisation, including product design, creative, and visual merchandising teams.
  • Getting blog articles up on the site, creating a 360º strategy for surfacing it across various channels.
  • Working on product stories, communicating the use and benefit by engaging with the reader.

As a start-up, it always has interesting initiatives that need sharp minds to make it awesome. There's always something brewing!

What’s In It For You:

  • Bragging rights greater than even those of your globetrotting friends’ (after all, it’s not like everyone gets to work in one of the country’s coolest start-ups)
  • *Actual* work experience – not ‘Go get me some coffee, intern’ kinda experience
  • A possible opportunity to continue to work at Urban Ladder once you’re ready for your first job
  • Endless cups of coffee, breakfast, lunch, snacks and fruit on the house
  • The option to work full-time (9:00 am to 6:00 pm) or part-time (8:30 am to 1:00 pm or 4:00 pm to 8:30 pm), so you can still ace those exams like the rock star you are
  • The joy of your first pay check, rivalled only by the joy of your first born (or so we hear)

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Intern- Content Writer’ in the subject line.

 

Kitchen Design Consultant

Role: Consultant

Location: Bangalore

Experience: 2+ Years

Any Graduates/ Post Graduates

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Job description

  • Kitchen Design Consultant with 2+ years of customer facing experience in Modular kitchens
  • Servicing customer consultation requests in Bangalore
  • Required to use company designed tools to develop appropriate kitchen designs on a real-time basis
  • Attending client walk in coming at the showroom.
  • Visiting the site and taking measurements.
  • Understanding client requirement, making drawings and quotations
  • Handling individual projects in kitchen designing.
  • Co-ordinating with site supervisors for execution of kitchen.
  • Managing sales reports, customer satisfaction etc. reports at the showroom.
  • Resolve all customer queries and close the order

Desired Skills and Functional Experience:

  • Good Communication
  • Strong understanding of modular kitchens- Materials, Hardware
  • Customer Obsessed

Interested? Then send in your resume to  jobs@urbanladder.comor  vibha.bv@urbanladder.com, with ‘Kitchen Design Consultant’ in the subject line.

If there are no open requirements that fit your profile but you want to make a difference and be part of an exciting journey, kindly do email us at jobs@urbanladder.com with a link to your profile / resume as well as a short write-up that really makes us go 'WOW' and call you in for a chat! :)