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Careers @ Urban Ladder

Overview
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People
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Just work your magic.

Great people. Exciting work. Rare opportunities to explore and grow. Meaningful rewards. A culture that thrives on fun, creativity and independence. No wonder our people are saying, 'Magical careers? Made real @ UL' .

  • What makes your day magical? For starters, you’ll do something new! Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing or customer service, our work is always new, challenging and up-to-the-minute. Read more about Work @ UL.
  • Then, you’ll take to flight, instead of learning to walk We’re an award-winning digital start-up. You’ll learn three times more in one year with us than anyplace else. Read more about Opportunities @ UL.
  • You’ll do all this among friends No ‘workforce’. Just friends. Hop over to the person next to you and ask for help. Chances are you’ll get more than help. You’ll get some great ideas! Read more about People @ UL.
  • And at the end of the day, we’ll make sure you let your hair down! And what better way to do it than with loads of food and some foosball action! We also manage to squeeze in a bit of yoga! Read more about Life @ UL.

No cookie cutter careers.

Magical Careers begin with great work that doesn't come with boundaries. Here’s what you can expect when you work @ UL.

  • Online furniture is a brand new space that’s just taking off with a bang. You’ll be the one leaving the rest of the world in awe!
  • We are always thinking about how we can delight our customers! And they love us for that! See our Customer Stories here.
  • If you are super detail-oriented, this is the place for you. “Excellence in every small thing we do” is a value we live by.
  • And we believe in having a strong sense of honesty and ethics in whatever we take up.

A bit more on the teams that run the show!

Engineering

Sourcing

Operations

Marketing

Customer Service

We believe in creating great user experiences through really strong technology platforms. After one year in business, we migrated the storefront to a completely new platform to improve performance & programmer productivity. We’ve rolled out a Mobile app for our delivery teams to make the process smoother. And oh, we recently launched a Wardrobe app for building customized versions of the Urban Ladder wardrobe!
“Every week in UL is 5 days of adventure and fun. On the professional front UL has given me opportunities to learn various technologies across platforms be it mobile/web. My biggest achievement is programming the entire back-end for an Android app.”

- Amrita Koley, Developer

“It's been fantastic journey so far in UrbanLadder.It is great opportunity to learn and translate that learning into action rapidly. I think UrbanLadder is best path to climb on career ladder. Apart from work I like flexibility and fun @UL”

- Vijay Yadav, Developer

The Wardrobe app is as close to the physical experience of getting custom-built furniture from a carpenter as it can get online. Read more: Behind Urban Ladder’s $21M round: a sneak peek at ‘wardrobe configurator’ at http://www.techinasia.com/urban-ladder-21-million-funding
We’re striving to disrupt the traditional Indian furniture manufacturing ecosystem to create high quality products at scale  by constantly innovating on quality processes and leveraging technology. Over 60% of our products are designed grounds up. Our first filter for product selection is whether we would want to own these products ourselves!
“Love the work culture, product that we’re fair to people, proud that we’re not afraid to experiment, proud that we’re changing things, and proud that while doing all this, we don’t forget to poke fun at each other”

- Rahul Jagannathan, Category Manager

“Looking at some Urban Ladder products at my home, my neighbour said – “Wow! Where did you get such products from ? I wonder who selects these products” – I felt proud thinking “ I’m part of that”

- Sneha Roy, Category Manager

“Great to work with, well coordinated bunch of guys. Very creative, I think they infuse some much needed inspiration to the furniture industry in India”

- Aashir Valia, Director, Furniture Manufacturing Concern

“The Latt Bench is our favourite place to sit & watch Bangalore rains, to do the homework, to sit down and read a book for adults & babies alike at home!.Thank you UL!”

- Padmamanasa, Customer

We hold a high bar for customer experience, and safe and hassle free delivery is one of the most important parts of it. Each product is personally delivered and installed by Urban Ladder’s own logistics team.
“Working in UL Ops team is challenging yet extremely exciting experience. Solving complicated but interesting puzzles with a highly committed and driven team makes this journey all the more fun-filled and desirable.“

- Nilesh, Manager-Operations

“My experience at UL has been exhilarating with loads of fun, travel and challenging assignments, inculcating a sense of pride and nurturing an outgoing spirit in me. The fact that I look forward to go to office daily sums it up all.“

- Anuj Gupta, Intern- Operations

“It is attention to detail that has helped it strike a chord with customers. For instance, when its delivery team makes an installation, they unpack and check the furniture, install it neatly and clean the house. The company has laid down standard operating procedures for loading and unloading.” - Customer “I would especially like to thank Arif, in Pune, who has made delivery, follow-up etc such a pleasure. He's come personally with his team, set up our furniture in the right place, and taken such pride in his work.”

- Customer

“Everyone makes mistakes, but it all comes down to taking responsibility of the same and improve it, I am glad the Urban Ladder teams understands this well and acts accordingly to the customers need, I'm sure with these ethics UL will someday go global.”

- Customer

We are seen as the pioneer of Facebook marketing in the Indian e-commerce space. We were the first to leverage the Facebook newsfeed extensively to reach our audiences. The team takes great pride in its trademark style of banners and communication which is widely appreciated by customers and fans alike. With an eclectic mix of left and right brained folks, the UL marketing team is a fun place to pick up essential marketing skills – both digital and offline.
“Urban Ladder has been a fantastic learning ground for me. Three things that I love about UL - is the culture of experimentation, freedom to make decisions and complete ownership of your initiatives.“

- Nikhil, VP (Marketing)

“It's great to be part of a team that's super-creative and super-analytical in equal parts.“

- Anand, Senior Analyst

“You are one of the biggest success stories on Facebook and the perfect example of how Facebook should be used to build and scale as a marketing channel. Our other clients are always keen to learn how UL gets the maximum out of Facebook.”

- Client Partner, Facebook India

The online furniture company has earlier created brand value and recall with its Facebook advertising. It also uses other digital media such as Google advertising, retargeting and email marketing to reach its customers.
Going the extra mile for our customers is not an exception, but a culture within the Customer Service team and the company as a whole. Be it sending temporary beds in time for a newly married customer who ordered the bed late or to allow the customer to experience a product before paying for it, we believe it is the right thing to do!
“I love the work culture at UL. And within the customer service team. I don’t just come to office to work! I come in to learn new things.“

- Bala, UL Buddy

“Great emphasis on ownership . Lots of freedom to take decisions regarding issues facing customers. I like that we can share new ideas without any reservations.“

- Yukti, UL Buddy

“I conduct customer service training programs and mentioning you guys as an example has become a common norm for me”

- Vaishnavi Viswanathan, A trainer

“Aside from great products, your amazing customer service is what has drawn me back. And a great experience deserves to be shared :-) Thanks for making me super happy.”

- Austin Fernandes, Customer

“There is a story behind a sofa choice, a tale behind choosing the right bed, a good bookshelf or a great lamp. We are lucky to be entrusted with something this precious”

Urban Trivia

We have no 'workforce', just really great people!

Cookie bakers, Analytics Gurus, Compulsive PJ vending machines, Competent quizzers, Social (media) butterflies, Foosball champs, karaoke enthusiasts and fashionistas – we’ve all sorts @ UL.

Our folks come from diverse backgrounds with world class experience.

Take a look at our Linkedin profile to know more about our all-star team!

People image3

Urban Trivia

The only thing we take more seriously than furniture is fun!

Magical careers are incomplete without those deep debates over coffee and all the playful banter! Here’s a glimpse of Life @ UL.

  • We think of fun at work as a way of life! Join us if you like making people laugh - and laugh along with them!
  • Food binds us. More than anything else. If you can cook or bake, we like you already. =)
  • But we also like to stay fit. There’s yoga, annual health checks and ‘fruit @ four’ every single day!
  • And for your weekly dose of adrenaline rush, head to the football field with the boys!
  • Though @ UL, the real deal is Foosball! The action at the table is proof positive that we are a fast-paced company!
  • Some of us like to dance. Some prefer to sing along. But we ALL enjoy being just a little crazy!
Life image 9

Urban Trivia

Take a look at the roles we are currently hiring for.

Sales Consultant- Retail

Urban Ladder is India's most loved home decor brand. UL is planning to expand pan-India into experience centers which will be UL’s take on offline retail. These experience centers will provide an immersive brand and product experience to help customers visualize, inspire and touch & feel our products.

We are looking for smart and driven Design Consultants (D’Cons) to assist the customers who come to the experience center to help them get a great UL brand experience. The experience center D’Cons team will work together to provide the best retail experience for customers in India and help enable them to decide on the UL products that fit their requirements.

Role Responsibilities

  • Be the customer champion: Work with the customer, understand their requirements, and give them the best solution for their home
  • Be the brand champion: Work closely with the UL core team and illustrate and implement brand values, brand attributes inside the store every single day
  • Inspire the customer: Ability to dream along with the customer to provide a beautiful home to them + ability to imagine their space
  • Expert on the product: Ability to answer questions on materials, products, categories, situations, requirements etc. from the customer (specific to kitchens / wardrobes - be an expert in advising materials / configurations of the product)

Profile Requirements

  • Ability to understand customer requirements clearly and suggest solutions that can convert the customer by giving them the confidence on the person + brand UL
  • Great command of communication / language (English + one vernacular at least)
  • High energy, cheerful person + Ability to smile always despite the situation / time
  • Has interacted with customers over phone / live / email etc.
  • Empathy for people and situations; highly approachable person
  • Honesty and transparency in communication; shows warmth in interactions
  • Extremely hard-working and committed to the cause / values / vision of UL
  • Love for beautiful homes, and all things beautiful; a love for aesthetics
  • Willingness to learn rapidly + Ability to consistently make things better
  • Ability to use technology effectively + Ability to use apps / tools to design

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Kitchen Design Consultant - Bangalore, Mumbai, Pune

Role: Consultant

Location: Bangalore

Experience: 2+ Years

Any Graduates/ Post Graduates

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Job description

  • Be able to understand kitchen and wardrobe designs, understand and record customer requirements to help our Design team design kick-ass wardrobes and kitchens for our customers. Customer interaction is a must, and you must enjoy them.
  • The role does *not* involve actual designing of the kitchen or the wardrobe. The core responsibility of the candidate will be to gather requirements and understand customer preferences and ensure that the design produced correlates with the customer requests.
  • The candidate must be ready to handle customer walk-ins, help them choose products across the various categories offered by us.
  • The core KRAs will include revenue targets and customer experience

Skill set

  • Strong focus on doing the right thing by the customer
  • Excellent communication and customer interaction skills
  • Ability to convert a lead into a customer without making the experience transactional
  • Good aesthetic sense, understanding of design elements
  • Retail experience is a bonus

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Kitchen Design Consultant

Role: Kitchen Design Consultant

Location: Bangalore

Experience: 2+ Years

Education: Any Graduates/ Post Graduates

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Job description

  • Kitchen Design Consultant with 2+ years of customer facing experience in Modular kitchens
  • Servicing customer consultation requests in Bangalore
  • Required to use company designed tools to develop appropriate kitchen designs on a real-time basis
  • Attending client walk in coming at the showroom
  • Visiting the site and taking measurements.
  • Understanding client requirement, making drawings and quotations
  • Handling individual projects in kitchen designing.
  • Co-ordinating with site supervisors for execution of kitchen.
  • Managing sales reports, customer satisfaction etc. reports at the showroom.
  • Resolve all customer queries and close the order

Skill set

  • Good Communication
  • Strong understanding of modular kitchens- Materials, Hardware
  • Customer Obsessed
  • Good aesthetic sense, understanding of design elements
  • Retail experience is a bonus

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Senior Software Development Engg

Role: Software/Sr. Software Development Engg

Location: Bangalore

Experience: 3+ Year

Education: Bachelors or Masters In Engg.

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

Urban Ladder is looking for Software Developers for its rapidly growing Technology team in order to build the next generation of services and applications that will drive our growing business. As a software developer, you will work on a small team and can switch teams and projects as our fast-paced business grows and evolves. You will design and implement major features for existing and new products. You will build new services to support our migration to a fully service oriented architecture. You will build and deliver systems directly impacting and improving the scale, robustness, performance and usability of the Urban Ladder online store, and applications that drive the fulfilment, logistics, payments, transportation etc. We are seeking proficient full stack web developers for our online store built with Ruby on Rails, with a MySql backend, ES, Beanstalkd, Bootstrap, Javascript, JQuery, HTML, CSS on the frontend, running on AWS

Primary Skills and Functional Experience:

  • Strong analytical, problem solving, and troubleshooting skills
  • Strong foundation in computer science fundamentals: data structures, algorithms, and coding
  • Strong ability and eagerness to quickly learn new technologies
  • Strong object-oriented programming skills
  • Good understanding of common design patterns and principles
  • Passion for product quality and attention to detail

Desired Skills and Functional Experience:

  • Advanced level experience with Ruby on Rails, RSpec, and Cucumber
  • Experience with web development involving front-end and middle-tier codebases
  • Experience providing and consuming RESTful web services, SOAP, XML-RPC, and JSON
  • Development experience with JavaScript, HTML5, CSS3, AJAX
  • Understanding of major browsers and the special considerations required for each
  • Strong experience in relational database and SQL
  • Familiarity with NoSQL databases, Distributed Caches & Data-Grids
  • Experience on UNIX, Linux platform
  • Experience with Git

Role and responsibilities will include:

You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You will interact with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You will be involved in defining compelling new features, supporting innovative and intuitive user interfaces, and implementing core application logic. You will work closely with other engineers and different groups across Urban Ladder. As a Software Developer at Urban Ladder, you will be responsible for working on both the client and server side code bases using a wide range of technologies. You have a bias for action and a metrics driven mindset which reflects in the quality and pace of your work. You will work independently on projects as well as in a collaborative cross-functional team environment involving Product Management, Architects, Design and QA. You will develop and improve new services and Urban Ladder's core web products. You will implement major features based on provided requirements and you will troubleshoot to resolve issues in a timely manner. You will follow software engineering best practices to ensure high quality and deliver complete solutions on time.

You will communicate directly with Product Owners and users to drive innovation on features, enhancements, and fixes. You will ensure high coverage of unit tests for all your code, you will review other developers' code and exchange feedback positively.

You will frequently contribute to open source software and give back to the community (https://github.com/urbanladder).

Competencies required for Success in This Role

  • Customer Focus
  • Quality of Work
  • Problem Solving
  • Ownership & Drive
  • Collaboration and Teamwork
  • Creativity and Innovation

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Relationship Associate

Love to solve problems? Love answering questions patiently? Love talking all day? :) If your answer to all the above questions is a resounding yes, we want to listen to you. Hopefully forever! We are looking for fun, committed people for our Client Servicing Team based in Bangalore.

Role

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time.

Let's be honest. Client servicing isn't easy and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.

Requirements

And you should (be)

  • possess great written communication (No SMS language, please)
  • willing to answer calls, email and chat and be open to learning to use other new channels or processes
  • willing to be an excellent customer advocate internally and stand up for what's right by the customer
  • willing to work fast and be flexible with work timings/schedule and availability.
  • have knowledge of and be an active social media user
  • Ecommerce and hospitality experience is a huge bonus
  • Freshers are more than welcome.
  • Willing to work on Saturdays (from home, albeit!) and from 10 AM to 8 PM (don't worry, we won't ask you to do this without a break or from office, even post 6 PM)

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Senior iOS Developer

Role: iOS Developer

Location: Bangalore

Experience: 3+ year

Education: Bachelors or Masters In Engg.

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Our flagship catalog app has been downloaded millions of times and all versions have a rating above 4 consistently. We take great pride in the stability and the ease of use that our app offers to our customers.

Other than our flagship app we have developed a SceneKit based 3D app for our wardrobe category which allows our customers to visualize their homes with our furniture in real time with complete editing and customization capabilities.

We are also working on VR solutions to make our customers’ experience more immersive and give them an even better visual representation of their space.

We have a full blown CI system in place for building and deploying our apps and there are a plethora of internal tools written to automate everything from resource deployment to migration allowing developers to focus most on what they love doing.

Primary Skills:

  • Proficiency in Swift
  • Deep understanding of iOS app architecture and system behaviour
  • Deep understanding of iOS frameworks
  • Good knowledge of available third party frameworks and libraries
  • Understanding of Apple’s design principles and interface guidelines
  • Strong analytical, problem solving, and troubleshooting skills
  • Strong ability and eagerness to quickly learn new technologies
  • Ability to collaborate with cross-functional teams to define, design, and ship new features

Desired Skills and Functional Experience:

  • Experience working on one or more iOS apps that are available on App store
  • Solid understanding of the full mobile development life cycle
  • Familiarity with RESTful APIs to connect iOS applications to backend services
  • Knack for benchmarking and optimization
  • Experience with Git
  • Acumen for mentoring and growing team members
  • Experience with SceneKit/Unity is an added plus

You should apply if:

You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You enjoy interacting with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You are deeply committed to contributing to open source. Building platforms and features that deliver disproportionate business outcomes and delightful customer experiences excites you.

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Senior Developer - Web Development

Role: Web Developer

Location: Bangalore

Experience: 1+ year

Education: Bachelors or Masters In Engg.

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

Our tech platform is hosted on AWS and built on ROR, React, Node.js, Java, Golang, Mysql, Mongodb. We are adherrents of microservices architecture and proponents of open source. We believe in mastery of our craft and encourage both deep expertise in a specific stack or technology and / or full stack development.

We have successfully transitioned our mWeb platform to React, Node.js and are in the process of doing the same for dWeb.

Primary Skills and Functional Experience:

  • Proficient in React, Node.js or equivalent
  • Proficient in HTML/XHTML, CSS, JavaScript
  • Strong analytical, problem solving, and troubleshooting skills
  • Strong ability and eagerness to quickly learn new technologies
  • Deep understanding of front end engineering principles and experience with front end technologies and frameworks
  • Understanding of major browsers and the special considerations required for each

Desired Skills and Functional Experience:

  • Knowledge of Cookies, Client side caching, and thread processing a plus
  • Familiarity with CMS systems and concepts
  • Experience with responsive design and SEO best practices
  • Proficient in Bootstrap, Foundation or another web design framework
  • Experienced with guiding business decisions using A/B testing
  • Experience with Git
  • Acumen for mentoring and growing team members

You should apply if:

You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You enjoy interacting with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You are deeply committed to contributing to open source. Building platforms and features that deliver disproportionate business outcomes and delightful customer experiences excites you.

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Senior Microsoft Dynamics NAV Developer / Microsoft Dynamics NAV Developer

Summary:

Urban Ladder, India's leading online furniture company, provides a curated destination for home solutions to help urban Indians build well-furnished, beautiful homes. Urban Ladder offers over 1000 products and 25 categories including wardrobes, sofas, beds, dining tables, storage shelves, etc. and is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital, and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has made a personal investment in the company, which makes us proud. In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Urban Ladder is looking for Microsoft Dynamics NAV Developers for its rapidly growing Engineering team in order to codify the business processes that will drive our growing business. As a NAV developer, you will work on a small team on critical projects as our fast-paced business grows and evolves. You will design and implement major features for existing and new products. You will build and deliver systems directly impacting and improving the scale, robustness, performance and usability of the Urban Ladder online store, and applications that drive the fulfillment, logistics, payments, transportation etc.

Qualifications:

  • More than three years of software development experience
  • At least 3 years of Dynamics NAV / Navision (C/AL) development experience (versions 2015 or 2016)
  • At least 3 years of experience with MS SQL Server
  • Experience of operational aspects of Dynamic NAV, including deployments, security, performance etc.
  • Experience providing and consuming RESTful web services, SOAP, XML-RPC, and JSON
  • Development experience with JavaScript, HTML5, CSS3, AJAX
  • Understanding of major browsers and the special considerations required for each
  • Strong experience in relational database and MSSQL
  • Experience with Git
  • Strong analytical, problem solving, and troubleshooting skills
  • Strong foundation in computer science fundamentals: data structures, algorithms, and coding
  • Strong object-oriented programming skills
  • Good understanding of common design patterns and principles
  • Passion for product quality and attention to detail

Job Description

You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You will interact with product, design, QA and many other groups to design and develop world class ERP solutions in an exciting fast-paced environment. You will be involved in defining compelling new features, supporting complex business processes, and implementing core application logic. You will work closely with other engineers and different groups across Urban Ladder.

As a NAV Developer at Urban Ladder, you will be responsible for working on both -- new features and existing implementations of business processes. You have a bias for action and a metrics driven mindset which reflects in the quality and pace of your work. You will work independently on projects as well as in a collaborative cross-functional team environment involving Product Management, Architects, Design and QA. You will develop and improve new features and Urban Ladder's NAV implementation. You will implement major features based on provided requirements and you will troubleshoot to resolve issues in a timely manner. You will follow software engineering best practices to ensure high quality and deliver complete solutions on time.

You will communicate directly with Product Owners and users to drive innovation on features, enhancements, and fixes. You will ensure high quality for all your code, you will review other developers' code and exchange feedback positively.

You will play a critical role in this upgrade project, working directly in customizing/programming the application to fit business requirements. You will also develop API end points for integrations with Urban Ladder’s other applications and services. You will constantly eliminate causes for errors and locked DB rows, and improve performance of reports and other end user created tasks and operations.

Education

B. Tech. / B. E. Computer Science or equivalent

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Associate Manager – Learning and Development

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes. With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top-tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder. In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

What is expected from this role

Overall expectations include enhancing employees- skills, performance, productivity and quality of work.

Responsibilities

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with functional managers
  • Translate requirements into training that will groom employees for the next step of their career path
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Deploy a wide variety of training methods
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments, and best practices
  • Coordinating with both internal and external stakeholders.
  • Design and organize events, activities, and games

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Store Manager

Urban Ladder is India's most loved home decor brand. UL is planning to expand pan-India into experience centers which will be UL’s take on offline retail. These experience centers will provide an immersive brand and product experience to help customers visualize, inspire and touch & feel our products.

We are looking for smart and driven Store Managers to assist the customers who come to the experience center to help them get a great UL brand experience. The Store Manager at Urban Ladder's first Experience Center will play a leading role in helping us lay the foundation of our first retail venture. The service at the store, the overall customer experience and store management will be part of the Store Manager's responsibilities. The Store Manager should be able to build a team of exceptional Sales Associates for his/her store, instil world-class service values in the team, ensure that the right processes are created and sustained through the growth phase. The Store Manager will also hold the major responsibility of the revenue from the store he/she manages.

Role Responsibilities

  • Understand and live UL's mission and values, extend the vision through the experience center and the team
  • Manage the daily operations at the store including customer experience, escalations, revenue and people related responsibilities
  • Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the experience center consistently meets/exceeds our revenue targets and exudes our brand experience.
  • The Store Manager will also be responsible for maintaining inventory, coordinating with the Operations and Sourcing teams for inventory and product related feedback and issues
  • To work with the Training Team on identifying training needs and work towards building a motivated team at the experience center
  • * This requires working on Saturdays / Sundays

Profile Requirements

  • Store and people management experience is mandatory
  • Great command of communication / language (English + one vernacular at least) Ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly
  • High energy, cheerful person + Ability to smile always despite the situation / time
  • Has interacted with customers in previous roles
  • Empathy for people and situations; highly approachable person
  • Honesty and transparency in communication; shows warmth in interactions
  • Extremely hard-working and committed to the cause / values / vision of UL
  • Love for beautiful homes, and all things beautiful; a love for aesthetics
  • Willingness to learn rapidly + Ability to consistently make things better
  • Ability to use technology effectively + Ability to use apps / tools to design

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

Associate Manager, Customer Service

Role: Customer Service

Location: Bangalore

Experience: Overall 5+ years; 2+ years in team management is a plus

Education: Bachelor’s degree; MBA/Post Graduation is a plus

Company Information

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Why is this role important:

Our Customer Service team plays a crucial role in engaging with customers and building a seamless, strong relationship between the brand and customers. In this role, your primary responsibility would be to lead an exceptional team of highly driven and customer obsessed associates and leads, while playing a pivotal role in ideating and executing our customer service strategy for the

We need a dynamic and passionate leader who is an inspirational and experienced team motivator. (S)he would be heading a team of 30 to 40 associates and must consistently drive strong performance metrics and an exceptional customer experience.

Primary Skills and Functional Experience:

  • Possess great leadership skills; should be able to mentor and develop the team
  • Drive self and team to exceed expectations
  • Willing to be an excellent customer advocate internally and stand up for what's right by the customer.
  • Willing to work fast and be flexible with work timings/schedule and availability.
  • Have knowledge of and be an active social media user.
  • E Commerce and hospitality experience is a huge bonus.
  • Willing to work 6 days a week in day shift

Desired Skills and Functional Experience:

  • Proven experience working with customers in a managerial role
  • 2+ years in team management is a plus
  • Active on social media networking sites
  • Strong problem solver and a right balance of creativity and analytics
  • Flexibility and adaptability, with an ability to work well in ambiguous environment
  • Strong knowledge of CRM systems, excel

Interested? Send us your resume to  jobs@urbanladder.com  or  meenaxi.math@urbanladder.com

If there are no open requirements that fit your profile but you want to make a difference and be part of an exciting journey, kindly do email us at jobs@urbanladder.com with a link to your profile / resume as well as a short write-up that really makes us go 'WOW' and call you in for a chat! :)