Exchange Your Old Furniture

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1. Initiate a request for exchange

Fill in the details in the form below. Receive a callback from our partners within 12 business hours.

2. Schedule Pickup

Share images of your used furniture. Agree upon the price over the phone. Get free doorstep pickup within two days.

3. Receive UL Vouchers

Your UL voucher will be mailed to you within 24 hours of pickup. It includes an extra 25% in value, as a gift from us.

FAQ

  1. How 'used' can my used product be?
    The furniture exchange offer is provided by our partners (Zefo/Quikr). They will evaluate your product before your exchange is processed. Please ensure that you share all details of the used product including any damage or wear and tear information, so they can validate the same at the time of inspection.
  2. Can I exchange any used furniture?
    The furniture exchange offer is valid on most used furniture. However, the final decision will depend on our partners (Zefo/Quikr), after evaluation/inspection of the condition of the product.
  3. How can I use my exchange voucher?
    Once you’re done choosing your products, simply enter your voucher code right above the ‘Check Out’ button on the Cart page.
  4. When will my exchange voucher expire?
    Your exchange voucher is valid for 1 year from the date you received your voucher.
  5. Can I return my exchange voucher for cash?
    These vouchers are of no value in cash or credit. They can only be used to buy new furniture on urbanladder.com, the Urban Ladder app or at our retail stores.

Terms and Conditions

  • Exchange via Zefo is available in Bangalore, Mumbai and Delhi NCR only
  • Zefo will contact you within 1 business hour regarding your exchange
  • Once a price has been agreed upon, your furniture will be picked up by Zefo within 48 hours
  • Products for exchange are subject to approval by Zefo, basis the images you share with them
  • The agreed upon price will be paid out in the form of UL vouchers only
Quikr
  • Exchange via Quikr is available in Bangalore, Delhi NCR, Mumbai, Pune, Chennai and Hyderabad only
  • Quikr will contact you within 1 business hour regarding your exchange
  • Once a price has been agreed upon, your furniture will be picked up by Quikr within 48 hours
  • Products for exchange are subject to approval by Quikr, basis the images you share with them
  • The agreed upon price will be paid out in the form of UL vouchers only