There can be a minimal variation in color and finish of the products sold from time to time
There can be a minimal variation in dimensions up to 12mm in upholstered products and up to 6mm in non-upholstered products.
Our products are designed for the sole purpose of residential usage, hence any usage beyond this will lead to a void of warranty.
Termite & Fungus will not be covered under the warranty.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
For products purchased with a trial period, eligibility for return within that trial period would be that the product would need to be clean and free from any damages along with the availability of the complete original packaging material.
All wood products, go through an intense 3-step treatment for any termites, borers and pests
The wood used in the furniture is perfectly seasoned for optimum moisture content, to reduce the possibility of seasonal expansion or contraction of the products.
All our glass come without scratches or chips
Post manufacturing, each product has gone through a stringent quality checking process in 3-stages, with a checkpoint of over 50 quality aspects
We work very closely with our vendors to ensure best-in-class quality of raw material and finished designs.
Most of our furniture is made of natural materials, which will have natural differences and the occasional minor blemish
NOTE : Urban Ladder makes all efforts to ensure that products with wood finishes like Teak, Mahogany etc are colour matched to ensure minimum variations between other products of the same colour. There could be minor variations in colour especially over different batches of products over a period of time. Please consider this while adding products to your existing furniture set.