Avoid keeping very hot or very cold materials on the wood directly, always use coasters or mats.
Any spillage should be wiped dry with a soft cloth immediately as there is a chance of staining.
Colour/polish can fade due to prolonged exposure to sunlight.
Avoid using abrasive materials like scrub pads for cleaning metal surfaces as they may scratch the surface.
Keep sharp objects away from your sofa. A little tear on the fabric cover may be hard to repair.
For Leather and Leatherette furniture, avoid exposure to water or prolonged moisture.
In case of a stain, a water-free fabric cleaner can be used. However, avoid applying the cleaner directly on the stain. Pour the cleaner onto a clean cloth and test its effect on a hidden area of the furniture before cleaning the stain with the cloth.
Note: Please avoid dragging the products to reposition it, as this can weaken the joints over an extended period of time, especially in MDF/Particle Board beds.
The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
There can be a minute difference in fabric color and wood finish between the images here and the actual product. This is caused by the difference in screen calibrations and resolutions across different displays.
It is acceptable to have a slight mismatch in dimensions up to 12mm in upholstered products and up to 6mm in non upholstered.
Termite & Fungus will not be covered under the warranty.
We offer cancellations until the product is Shipped. Returns within 7 days of the delivery are eligible for damaged or defective products. To know more please refer to Returns Policy
Note: Please do not unbox or assemble the product yourself. Cancellations/ Returns/ Warranty will be void if not unboxed or assembled by Urban Ladder authorized furniture experts.
All wood products, go through an intense 3-step treatment for any borers and pests
The wood used in the furniture is perfectly seasoned for moisture content
Post manufacturing, each product has gone through a stringent quality checking process in 3-stages, with a checkpoint of over 50 quality aspects
We go to crazy lengths to ensure our sellers and we hold the badge of quality. We continuously look for feedback to improve the same. So please let us know!
NOTE : Urban Ladder makes all efforts to ensure that products with wood finishes like Teak, Mahogany etc are colour matched to ensure minimum variations between other products of the same colour. There could be minor variations in colour especially over different batches of products over a period of time. Please consider this while adding products to your existing furniture set.
Recommended Combos with Alivia Solid Wood Bench in Polished Finish