Always follow the recommended weight limit for products
Always use coasters or mats while keeping hot materials on the wooden surface
Products can be dismantled and re-assembled multiple times in case of shifting/moving around furniture
Avoid using abrasive materials like scrub pads for cleaning the surface as they may scratch the surface.
Use mild detergents with a soft sponge / cloth for cleaning stains. Pure alcohol can be used to clean stubborn stains followed with a mild detergent cleaning process.
Avoid sitting on the arms of the sofas and chairs as it exerts excess pressure and can cause premature wear and distortion of the padding and fabric.
All fabrics snag easily and can be damaged by sharp edged toys, buckles, jewellery and domestic pets. Snags, when they do occur, should be trimmed using scissors. Under no circumstances should you attempt to pull it out.
Direct sunlight over a prolonged period of time can cause fading and/or deterioration of fabric. When planning your room, arrange your furniture so that it is protected from sunlight.
Clean your upholstery at least once a week with a soft brush or vacuum cleaner as accumulated dirt will accelerate wear and dull the colours. It is advisable to have your furniture cleaned regularly by professional upholstery cleaner as different fibres and fabric constructions require special treatment.
Loose fitted sofa covers and cushions may be removed and given for professional dry cleaning as required.
Strictly avoid using bleach when washing your upholstery.
Severe spills and stains should only be removed by professional upholstery cleaners
The product comes with a 12 month warranty against any manufacturing defects and any other issues with the materials that have been used.
The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
There can be a minute difference in fabric color and wood finish between the images here and the actual product. This is caused by the difference in screen calibrations and resolutions across different displays.
It is acceptable to have a slight mismatch in dimensions up to 12mm in upholstered products and up to 6mm in non upholstered.
Our products are designed for residential use only hence warranty will be void outside residential use
This product qualifies for a full refund until delivery/installation (as applicable). Post-delivery/installation (as applicable), you will be charged 100% of the product value on cancellation.
Made from high quality engineered wood, and are manufactured according to stringent BIS norms.
Each product has gone through a stringent quality checking process in 3-stages, with a checkpoint of over 50 quality aspects
We work very closely with our vendors to ensure best-in-class quality of raw material and finished designs.
NOTE : Urban Ladder makes all efforts to ensure that products with wood finishes like Teak, Mahogany etc are colour matched to ensure minimum variations between other products of the same colour. There could be minor variations in colour especially over different batches of products over a period of time. Please consider this while adding products to your existing furniture set.